Job Description

Cleaner

Location: Colindale Services

Hours: 37 hours per week

Contract: Full-time, Permanent

Salary: £28,475.20 - £31,302.46 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role

We are looking for a reliable and caring Cleaner / Cook to join our team at Colindale Services. This is a varied and rewarding role where you'll help create a clean, safe and welcoming environment for people using our services, while preparing nutritious meals that support their health and wellbeing.

Working as part of a supportive team, you will play an important role in maintaining high standards of cleanliness, infection prevention and control, food safety and environmental hygiene across the service. You will contribute to a positive, recovery-focused environment where people are treated with dignity, respect and compassion.

This role offers the opportunity to make a meaningful difference every day by helping ensure our accommodation is safe, comfortable and welcoming for everyone.

What you'll do

As our Cleaner / Cook, you'll be responsible for maintaining excellent standards throughout the service by:

• Cleaning communal areas, offices, kitchens, bathrooms, dining rooms and, where appropriate, people's rooms.
• Vacuuming, sweeping, mopping, dusting and sanitising all areas to maintain a safe and hygienic environment.
• Maintaining high standards of Infection Prevention and Control.
• Replenishing cleaning materials and consumables, monitoring stock levels and reporting when supplies need replacing.
• Safely disposing of waste and completing cleaning schedules and records.
• Reporting maintenance issues, hazards or faulty equipment promptly.
• Preparing and cooking nutritious meals and refreshments for people using the service.
• Supporting menu planning that reflects dietary, cultural, religious and health requirements.
• Ensuring food is prepared, stored and served safely in line with Food Safety regulations.
• Maintaining excellent kitchen hygiene and monitoring food storage temperatures.
• Assisting with food ordering and stock rotation.
• Promoting healthy eating and creating positive mealtime experiences.
• Following all organisational policies relating to Health and Safety, Infection Prevention and Control, COSHH, safeguarding and food hygiene.
• Using Personal Protective Equipment (PPE) appropriately.
• Working collaboratively with colleagues to support a respectful, recovery-focused environment.
• Attending supervision, team meetings, mandatory training and annual appraisal sessions.
• Promoting equality, diversity and inclusion in everything you do.

What we are looking for

We're looking for someone who is dependable, organised and takes pride in providing a clean, welcoming environment while supporting the wellbeing of others.

You'll ideally have:

Essential

• The ability to maintain high standards of cleanliness and hygiene.
• The ability to prepare simple, nutritious meals following guidance and training.
• Good organisational and time management skills.
• Good verbal communication skills.
• The ability to follow procedures and complete basic records accurately.
• The ability to work both independently and as part of a team.
• An understanding of the importance of confidentiality.
• A willingness to complete all mandatory training.
• A commitment to Equality, Diversity and Inclusion.
• A reliable, flexible and trustworthy approach.

Desirable

• Previous experience in cleaning, housekeeping, catering or food preparation.
• Experience working within health, social care, supported housing or residential care settings.
• A Food Hygiene Certificate.
• Awareness of COSHH.
• Training in Infection Prevention and Control.
• Health and Safety training.

Successful applicants will be required to complete mandatory training, including Health and Safety, Food Hygiene, Infection Prevention and Control, COSHH, Safeguarding, and Equality, Diversity and Inclusion.

Please note that duties may change from time to time following consultation with the post holder and line manager. This job description will be reviewed periodically to ensure it continues to meet the needs of the service and the organisation.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-07-20