Job Description

Service Technician Apprentice

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

The Service Technician Apprentice position is a great learning opportunity. Your focus will be on learning common home repair skills and providing customers with exceptional service. As a Service Technician Apprentice your primary responsibility is to repair common service problems associated with offsite built housing. You will provide excellent customer service by promptly responding to service calls and ensuring that all repairs are completed in a thorough and timely manner. 

Responsibilities

Your specific duties in this role will include: 

• Performing general maintenance to maintain property appearance and condition 

• Ensuring all audit compliance measures are taken on the property and inventory

• Completing service requests 

• Perform all functions related to HX/Dispatch for the role

• A CX/VOC advocate for the model home center and region

• Play a key role in the Welcome Home process:

  • Home check in process

  • Pre-Welcome Home orientation checklist “defect free”

  • Welcome Home orientation (when applicable)

• Performing preventative care on HVAC and other systems 

• Repairing exterior and roof damage 

• Responsible for maintenance and cleanliness of the service van:

  • Maintain equipment and parts stock

Requirements

As a Service Technician Apprentice, you must be reliable, dependable, and friendly with a solid work ethic and a sense of pride in your work. You must also be organized with strong time-management and prioritization skills. It is also important that you display strong verbal and written communication and interpersonal skills as well as a commitment to a high level of customer satisfaction. This position requires hand eye coordination, physical strength, and the ability to stoop, bend, lift, and climb. 

Specific qualifications for the role include: 

• High school diploma or equivalent 

• Numerous and varied handyman skills 

• The ability to lift and move furniture, wallboard, water heater, etc. (100 lbs.) 

• The endurance to perform strenuous tasks 

• The ability to safely climb ladders 

• The ability to work in all environments (extreme heat/cold, rain/snow) 

• Strong customer relations skills 

• Ability to excel in and contribute to a team environment 

• Possess valid driver’s license and auto insurance 

• Professional appearance and demeanor 

• Ability to pass criminal background check as well as post-offer drug screen 

• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required 

As a Service Technician Apprentice with Clayton, you will be part of an established and growing organization with years of experience in providing customers with a world-class home buying experience.

  Compensation: 

• As a Service Technician Apprentice with Clayton, you will receive an hourly wage ranging from $18.00-$20.00 depending upon experience.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs.

Home Centers are closed on Sundays – we believe in offering a balanced working environment.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00009

Clayton Retail