Job Description

Manager in Training 

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

The Manager in Training program is an accelerated, developmental opportunity designed to prepare you for a Home Center management role in 18-30 months. During the program, you will collaborate with the Director of Manager Development and Home Center Management to oversee a million-dollar business, providing leadership and insight into the development strategy of the store.  Through the program, you will learn all sales, operations, leadership, and internal strategy, allowing you to understand the significant part you will play in the team’s success.  Our training experience provides you with all the skills necessary for a successful career in management and professional sales.  

The manager is responsible for running a profitable organization within company guidelines. Their duties fall into seven (7) major categories:

• Leadership- Develop the foundation for what it takes to become a successful leader in our organization. 

• Marketing – Bringing the consumer to the Home Center.  

• Personal Sales & Sales Management – All sales activity at the sales center. 

• Insurance – Securing appropriate insurance based on what is best for the customers. 

• Operations Management – Running all aspects of the business.  

• General Management – All duties related to team members.  

• Service Management – All set–up and delivery activities and provide world–class customer service.  
  

Areas of Development: 

• Be familiar with Clayton products, sales process, and focus on developing your personal sales pipeline.  

• Develop marketing strategies to increase your personal brand to drive sales traffic.  

• Facilitate weekly sales meetings with team. Learn how to successfully incorporate development opportunities, relevant training, Company initiatives and communications, goal setting, etc. 

• Understand and analyze the P&L statement. 

• Understand the Home Center current inventory and how to select future inventory.  

• Understand Company policy and procedures and partner with Regional TMX partner on any needs.  

• Develop an understanding of the service aspects involved in home sales. 

• Ensures customer satisfaction is maintained at a high level/ CX (Customer Experience) & VOC (Voice of the Customer), NPS (Net Promoter Score). 

• Develops business plan for future Home Center growth and profitability. 

• Setting objectives for the long-term success of the Home Center and each team member. 

• Understand the construction process i.e., site preparation, delivery and set up. 

• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required. 

• Learn functionality of the Customer Relationship Management Software (CRM) including but not limited to, Vantage, Digital Deal board, Construction Project Management (CPM), HX (Portal, My Home Service, Dispatch). 

• Be knowledgeable HouseSmart book and the organizations 4 pillars (Built Smart, Design Smart, Energy Smart Zero, and Budget Smart). 

Requirements: 

• Strong business acumen. 

• Ability to work required schedule, including Saturdays. 

• Ability to walk the lot and show homes throughout all seasons. 

• Ability to move and lift furniture, promotional items, etc. (up to 75 lbs.) 

• Willingness to submit for a criminal background & drug screening. 

• Willingness to relocate for future Home Center Manager opportunities. 

• Four-year college degree is preferred. 

Compensation:  

• $75,000 base salary + commission (yearly) 

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs.

Home Centers are closed on Sundays – we believe in offering a balanced working environment.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00009

Clayton Retail