Job Description

At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years. As the country’s largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all.

Our innovative solutions, including Edwin, our digital learning platform, provide curriculum-aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning. We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily.

When we’re searching for individuals to join our team, we look for bold, innovative team players with a passion for education and making a positive difference in our communities. If this sounds like you, we want to hear from you! Apply to join our team today. Let’s Create Possible, one learner at a time.

About the Role

Nelson Education is looking for a passionate Classroom Success Lead to support the successful implementation and engagement of Edwin provincially. Reporting to the Classroom Success Manager, you will collaborate with other team members to ensure Edwin's seamless integration and ongoing usage, positively impacting students and educators across the province. Your primary responsibilities will include offering tailored support and intervention strategies, ensuring sustainable growth and increasing adoptions provincially.

Acting as a Direct Success Lead for Ontario Boards, you will provide customized Classroom Success Team (CST) support, guiding them through the full customer journey—from launch, implementation, ongoing support, through to renewal and expansion.

Key Accountabilities

• Lead strategic planning, implementation plans, and ongoing support for assigned boards, ensuring alignment with customer goals, system priorities, and instructional initiatives.
• Implement targeted engagement and intervention strategies to increase awareness, drive educator adoption, deepen usage, and sustain long-term implementation success.
• Build and maintain strong, collaborative relationships with central teams, coordinators, administrators, educators, and key decision-makers across assigned boards.
• Partnering with the Math and Literacy curriculum leads to position Edwin as a classroom companion that supports existing board initiatives, instructional priorities, and other classroom resources.
• Identify needs and create solutions through professional learning and resources
• Facilitate responsive in-person and virtual professional learning sessions, workshops, and demonstrations that support effective classroom integration of Edwin.
• Lead and facilitate Leadership Exchange sessions that bring together central teams to network, share best practices, discuss challenges, and strengthen system-wide implementation strategies.
• Coordinate and host subject expert Professional Learning Communities (PLCs) that support collaboration and the sharing of effective practices among curriculum leads across the province.
• Collaborate cross-functionally with internal teams including Sales, Product, Content, Marketing, and Customer Support to identify barriers, communicate customer feedback, and deliver timely solutions.
• Monitor and analyze usage data and engagement metrics to evaluate impact, inform decision-making, and identify opportunities to strengthen adoption and long-term success.
• Achieve retention, engagement, and customer success targets while maintaining a high standard of service and support across assigned accounts.
  

Events and Conferences:

• Represent the Classroom Success Team and Edwin brand at provincial and industry events.
• Promote Edwin’s impact by showcasing its classroom applications to inspire engagement.
• Network with board representatives and educators to strengthen adoption, build advocacy, and expand reach.

Requirements

• Provincially Certified Teacher credentials and a post-secondary education.
• Proven experience in customer success, education technology and adult training.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication and relationship-building skills, with a focus on understanding and addressing the needs of educators and administrators.
• Proven ability to lead, plan, and manage projects effectively, including guiding teams and coordinating initiatives to achieve strategic goals.
• Superior organization skills with the ability to manage multiple tasks and objectives efficiently, maintaining a sense of urgency and results-driven approach.
• Customer-focused mindset, with strong attention to detail and exemplary written and verbal communication skills.
• Proficient technology skills, including comfort with various online tools.
• Exceptional presentation skills with the ability to engage and captivate audiences.

Benefits

Compensation

The base salary range for this contract full-time position begins at $77,000 per annum based on experience. Compensation is part of our broader Total Rewards package, which includes benefits and programs that support employee well-being and growth.

What We Offer

At Nelson, we believe in taking care of our people.

Your well-being, growth, and work-life balance matter to us, which is why we offer a comprehensive benefits package designed to support you - professionally and personally.

The below benefits apply to this temporary contract position:

• This role is primarily on-site with some hybrid flexibility, M-F, standard business hours
• Commuter friendly location (Sheppard & Don Mills)
• Free parking on-site
• Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
• Access to on-site fitness center and fitness classes
• Access to LinkedIn Learning for continuous skill growth
• Mentorship and professional development opportunities
• A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between.
  

Don't have 100% of the above qualifications? Do you still think Nelson is a great fit for you? We encourage you to apply anyway!

Our EDI Statement

Nelson teaches the world by learning from everyone in it

• We are committed to fostering an equitable, diverse, and inclusive workplace environment. This is an integral part of our company’s culture and mission that aligns with our four key pillars of Employee Diversity, Developing Authentic and Accurate Content, Amplifying External Voices, and Supporting the Local Community and Beyond.
• We believe in the power of education and our ability to impact social change. Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners.
• We value a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions. Everyone is free to be who they are.
• We foster and continue to build relationships that are equitable, diverse, and inclusive with existing and future partners in education.
• We commit to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core of what we do in our resources, the workplace, the educational community, and in the larger society.
• We strive to build an inclusive world for everyone. We are stronger together.
  

AI and Automated Hiring Tools

Nelson uses AI support tools in our applicant tracking system to help with tasks such as summarizing points and anonymizing applications. All candidate screening, assessments, and hiring decisions are done by people.

Interview Outcome Notification
Nelson is committed to keeping candidates informed. All candidates who attend an interview for a publicly advertised role will be notified of the outcome of their candidacy. Candidates will be notified of the hiring decision no later than 45 days after the last interview.

Our Commitment
Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity. As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.

Should you require any accommodation during our recruitment and selection process, please reach out to peopleandengagement@nelson.com