Job Description

Omni Charlotte Hotel

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

BASIC PURPOSE

To ensure a safe, efficient, well-maintained hotel environment while providing maintenance services to guests in a

courteous, professional and engaging manner.

QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)

Excellent customer service and problem solving skills

Must possess painting, basic plumbing, basic electrical, minor carpentry, lighting and computer skills.

Maintain a professional business appearance, attitude, and performance

2 years of commercial building or hotel maintenance experience and/or relevant technical training, including one year of commercial laundry and kitchen equipment and HVAC experience.

ESSENTIAL FUNCTIONS

Assist hotel guests with any guest room maintenance issues (plumbing, lighting, electrical, painting, etc)

Schedule and complete equipment PMs.

Operate and maintain low-pressure boiler for the hot water system.

Operate and maintain other vessels as needed for hot water kitchen steam and air conditioning systems.

Repair and maintain commercial kitchen and laundry equipment.

Repair and maintain swimming pool and pool equipment.

Work as a team to keep the back of house areas and equipment in clean, safe, good working order.

Assists mechanics and external contractors in repairs of hotel property and equipment.

Completion of all assigned work orders and daily tasks.

Have a thorough understanding of Omni fire alarm procedures and other emergencies.

Have a thorough understanding of Omni Hotel rules and regulations.

Have a thorough understanding of OSHA rules and regulations.

Be familiar with all hotel amenities and hotel facilities

To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)

Maintain 4 - Star/4 – Diamond Standards of guest service

Aid guests in locating other areas of the hotel (walk them to destination if possible)

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.

Effectively operate computer, two way radio, power and hand tools required to complete responsibilities.

Be pleasant, smile and greet all guests, using surnames when obtained

Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

Deliver personalized, memorable guest experiences by utilizing the Power of One

Perform other duties | special projects as assigned by Engineering Management

ENVIRONMENT and POSITION ANALYSIS

Walk, stand, climb, bend, reach over-head, squat and kneel for long periods at a time, as the position requires constant motion. Crawling for short periods of time.

Lift, carry, and place objects weighing up to 40 pounds without assistance and push/ pull objects weighing up to 75 pounds without assistance.

Candidates must be able to utilize step stools and ladders effectively.

Candidates must be able to work indoors and outdoors, in all weather conditions. Exposure to various hazardous chemicals.

TOOLS/EQUIPMENT

Desktop computer (Microsoft Office), printer, telephone, copier, fax machine, two-way radio with earpiece.

VING Card system, Power Hand Tools, Basic Hand Tools (ie. Hammer, Screwdriver, etc.), Step stools and ladders

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.