Job Description

Empowering Africa’s tomorrow, together…one story at a time.

Minimum 5–7 years’ experience in short-term insurance claims
At least 2–3 years’ experience in a team leader / supervisory role
To lead a team of dedicated Claims employees to obtain the lowest possible claims cost while delivering consistently high levels of service to each and every customer.Ensure accurate and efficient claims handling in line with company policies, procedures, and regulatory requirements
Manage escalations, complex claims, and customer complaints, ensuring timely resolution
Conduct regular quality assurance checks and implement continuous improvement initiatives
Collaborate with internal stakeholders (underwriting, legal, assessors) to resolve claims efficiently

• Oversee the end-to-end claims process across Motor, Non-Motor, and Household Contents (HOC) portfolios
• Monitor team performance through KPIs, ensuring productivity, turnaround time, and customer service excellence
• Provide coaching, training, and ongoing development to enhance technical and soft skills within the team
• Ensure accurate and efficient claims handling in line with company policies, procedures, and regulatory requirements
• Manage escalations, complex claims, and customer complaints, ensuring timely resolution
• Conduct regular quality assurance checks and implement continuous improvement initiatives
• Collaborate with internal stakeholders (underwriting, legal, assessors) to resolve claims efficiently

People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Capacity Planning: Continuously plan the execution of team duties against plan and service level requirements | Operational excellence: Supervise and support the execution of priorities by team against service level agreements and customer outcomes | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards | Administration: Effectively fulfil all required administrative duties, including tracking and reporting Lead, manage, and motivate a team of claims advisors to achieve operational targets, service levels, and quality standards

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised