Job Description

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

From October 2026, Zurich will enter the Australian personal home insurance market while expanding our existing motor footprint through a newly enhanced partnership with Honey Insurance. This is a significant milestone for our business, combining Zurich’s underwriting strength and claims expertise with Honey’s digital-first approach to deliver a faster, smarter and more seamless experience for customers.

This role sits at the heart of that launch, leading a newly formed team of Claims Advisors and shaping how we deliver a modern, digital-first home claims experience.

As a Claims Team Leader for personal home insurance, you’ll lead performance, support your team to thrive, and ensure every customer interaction reflects empathy, clarity and care. You’ll play a key role in embedding new ways of working, lifting capability, and delivering strong outcomes for customers, people and the business during this exciting phase of growth.

You will also be responsible for the following:

• Lead, coach and develop a team of Home Claims Advisors to deliver strong customer, quality and performance outcomes
• Drive team performance across customer experience, quality, productivity, risk and financial measures
• Set clear expectations, provide regular feedback and build capability through ongoing development conversations
• Monitor performance data and take action to improve results and address gaps
• Manage team workflows and capacity, including during surge or catastrophe events
• Identify and implement process improvements to enhance efficiency and customer outcomes

Important to your success – let’s grow together

You are a people-first leader who builds trust, drives accountability and creates an environment where individuals feel supported to perform at their best. You balance customer outcomes, commercial priorities and team wellbeing, and bring a mindset of continuous improvement.

In order to be successful, you will have the following:

• Proven experience leading teams within an insurance or claims environment
• Strong knowledge of home or property claims and end-to-end claims processes
• Experience managing performance across customer, quality and operational metrics
• Sound understanding of relevant legislation, codes and compliance requirements
• Strong analytical capability with the ability to interpret data and drive improvements
• Experience leading change, transformation or process improvement initiatives

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!