Uber

Claims Team Lead

Uber  •  Chicago, IL (Remote)  •  4 hours ago
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Job Description

About the Role

Are you a seasoned professional eager to elevate your leadership skills in a dynamic and impactful environment? We have an exciting opportunity to lead a team within our US & Canada Claims operation. In this fast-paced environment, you’ll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision.

This role offers a unique opportunity to diversify your career while leading a high-performing team. As part of the US & Canada Claims team, you’ll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards. If this aligns with your passion and expertise, we want to hear from you!

You will collaborate closely with our Claims Leadership team based in Chicago, Illinois. This hybrid role requires 60% onsite attendance at our Chicago office, allowing for both in-person engagement and the flexibility of remote work.

What the Candidate Will Do

  • Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation.
  • Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership.
  • Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
  • Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
  • Identify opportunities for team development and leverage individual strengths to build a high-performing team.
  • Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
  • Serve as a technical functional expert for direct reports and responsible for real time support.

Basic Qualifications

  • Bachelor’s Degree or equivalent professional working experience.
  • 2+ years of front-line leadership experience in a result-driven environment
  • Willingness to work holidays, weekends, and/or mid-shift and overnights

Preferred Qualifications

  • 2+ years of experience in claims adjusting.
  • 6+ months of experience on the First Notice of Loss (FNOL) team at Uber
  • 1 year of experience handling sensitive or safety-related user issues within Uber.
  • Strong understanding of claims policies and procedures, with the ability to apply them effectively.
  • Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs.
  • Proficient in managing multiple tasks across various technology platforms.
  • Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills.
  • Experience or familiarity with project management

For Chicago, IL-based roles: The base salary range for this role is USD $97,000 per year - USD $108,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber

About Uber

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.

The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
San Francisco, California
Year Founded
Unknown
Website
uber.com
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