Time Type: Full timeWorker Type: Employee
Role Highlights
Location: Flexible on QBE office location in Australia
Type: 12-month fixed term contract/secondment
Hybrid role
The opportunity
This is a fantastic entry point into a systems,projectsand business-facing role – ideal for someone currently in claimswho’scurious about how our systems work and keen to step into something different.
You’llplay a key role in improving how our Claims systemsoperate, supporting users across the business and working closely with both Business and Technology teams.
It’sa great opportunityto build exposure across systems, testing, processimprovementand stakeholder engagement – while stillleveragingyour claims knowledge.
About QBE
At QBE, we get to the heart of what matters for our customersAnd we do it all with a human touch.
We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact. It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner
What if you could have a positive impact – at work and in the world? As part of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.
Your new role
Supporting users across our Claims systems and related platforms
Investigating and resolving system issues and incidents
Managing requests through the Enquiry Inbox and providingtimelyresponses
Creating and executing testing (UAT, PVT, Regression)
Partnering with stakeholders to gather requirements and improve processes
Assistingwith system enhancements,releasesand projects
Identifyingopportunities to simplify and improve the way we work
About you
Have experience in CTP or Workers’ Compensation Claims (or similar)
Are curious about how systems work behind the scenes
Enjoy problem-solving and digging into issues
Have strong attention to detail and organisation skills
Communicate well and build strong relationships with stakeholders
Are comfortable managing multiple priorities in a fast-paced environment
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
To learn more about benefits of working with us, click here
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for ourRespect@QBEprogram
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
Ifyou’relooking for a career that combines yourexpertiseand your empathy, click Apply today. Successful applicants will need to complete work rights,policeand credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Business Management, Business Transformation, Communication, Critical Thinking, Global IT Infrastructure, Information Technology Applications, Intentional collaboration, IT Project Lifecycle, Managing performance, Prioritization, Process Improvements, Requirements Gathering, Research Analysis, Risk Management, Stakeholder ManagementApplication Close Date: 01/07/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
At QBE we’re driven by our purpose of enabling a more resilient future.
QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries.
We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change.
Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it.
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