Job Description

Company Description

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Help protect over 5 million Australians, making a real difference in their lives during their most challenging times.

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Job Description

At TAL, this role plays a vital part in helping customers navigate important moments with confidence by ensuring income replacement payments are managed accurately, compliantly and with care. Combining expertise in claims, tax and technology, the role helps create seamless experiences for customers while supporting continuous improvement across the claims business. By connecting operational excellence with regulatory requirements and innovative solutions, this role contributes to TAL’s purpose of protecting Australians and helping them live life with confidence.

In this role you will:

• Provide expert PAYG guidance that enables accurate, compliant claims outcomes.
• Resolve complex tax, payment and system issues to minimise risk and improve customer experience.
• Drive business readiness activities that support successful delivery of claims technology initiatives.
• Partner with business, technology and external stakeholders to deliver effective, fit-for-purpose solutions.
• Lead user acceptance and operational validation to ensure solutions meet business and regulatory requirements.
• Identify opportunities to improve processes, data quality and system performance across Claims operations.

Qualifications

• Bring experience in life insurance claims and a strong understanding of claims processes and customer outcomes.
• Apply analytical thinking and attention to detail to solve complex payment, tax and system-related issues.
• Communicate complex information clearly and confidently to support understanding and informed decision-making.
• Build trusted relationships and collaborate effectively with stakeholders across business and technology teams.
• Adapt to changing priorities and manage competing demands while consistently delivering quality outcomes.
• Share knowledge, coach others and contribute to a culture of learning, support and continuous improvement.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.