Job Description

Job Title

Claims Support Technician (1 year FTC)

The Role

The primary responsibility is to deliver high quality claims administration and support to the PLRA NEOS claims team.

The role will be working with the NEOS claims team to provide claims customer service, ad hoc administration, long term claims handling and data support for this small, specialised team.

This role will broadly require the support technician to assist PLRA to build and support a claims proposition for the market that meets both client needs as well as being consistent with PLRA’s strategic focus.

Duties

Administration of a variety of Life Insurance Claims and across all products contained within Retail insurance (40%)

Delivery of high-quality claims support service to the NEOS claims team including (40%):

• Supporting team Service Level Agreements & LICOP obligations
• Efficient and accurate processing of claims items and tasks
• Proficient writing and verbal communication skills
• Building and maintaining effective relationships with NEOS NOL and their customers/advisers and other key stakeholders

Develop a broad life insurance claims knowledge and assist in the development of processes and controls in a highly critical business area (10%)

Assist the team to achieve company goals as well as individual performance standards and objectives (5%)

Assist with the development of PLRA’s profile and brand in Australia and internationally (5%)

Qualifications & Experience

• Either previous experience in Claims Administration and or Customer Service working for a Life insurer or Superannuation fund for at least 2-5 years
• Experience in dealing with a claims department and or claims handling within life insurance
• Understand Life cover, TPD, Critical Illness and Income Protection in life insurance offerings and similar & Insurance industry regulations

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits

Leave

• 20+5 days of annual leave with option to buy more days

• Fertility leave

• Generous enhanced parental leave

Healthcare

• The Company’s Group Salary Continuance Insurance (SCI)/Income Protection (IP) provides you with a continued salary, through monthly Benefit payments, in order to protect your standard of living should you be unable to work due to long term illness, injury or partial/total disability

Wellness

• Subsidized gym membership

• Access to Employee Assistance Program

• Time off for volunteering

• Charitable matching of employee donations

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values