Job Description

Claim Clerk - Workers' Compensation Support - In Office Location Okemos, MI (Onsite) Schedule: Monday - Friday, 8:00am - 4:30pm EST Salary Range: $40,000 – $45,000 annually - paid hourly (37.5 hours per week) Please Note: This is a fully onsite position located in our Okemos, Michigan office. Remote and hybrid work arrangements are not available for this role. Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Claim Clerk provides essential administrative and claims support to a remote team of Pennsylvania Workers' Compensation adjusters. This role is responsible for helping ensure claims are processed efficiently, documentation is maintained accurately, and critical administrative tasks are completed in a timely manner.

This position is ideal for someone who enjoys staying organized, supporting a team, managing details, and learning the claims industry. The successful candidate will assist with claim assignments, state forms, medical bill follow-up, document management, and general office support while serving as a valuable resource to the claims team.

For individuals interested in building a long-term career in claims, this role offers valuable exposure to Workers' Compensation operations and potential future growth opportunities within the organization.

Responsibilities

What You'll Do

• Provide administrative and clerical support to Workers' Compensation claims professionals
• Assist with claim assignments and claim setup activities
• Process and monitor state-required forms and documentation
• Follow up on medical bills, invoices, and claim-related records
• Match, distribute, and organize incoming claim mail and correspondence
• Scan, upload, index, and maintain claim documentation within claim systems
• Summarize correspondence and medical records within claim files as directed
• Maintain accurate claim records and documentation
• Assist with report preparation and data tracking activities
• Provide support for claim workflows and document management processes
• Return provider calls and assist with claim-related inquiries as needed
• Serve as backup support for office administrative duties when necessary
• Ensure compliance with Corporate Claim Standards and client service expectations

What Makes This Role Unique

This is more than an administrative support position. It offers hands-on exposure to the claims industry and an opportunity to learn Workers' Compensation processes while supporting experienced adjusters.

Individuals who are detail-oriented, eager to learn, and interested in growing within the insurance industry often find this role to be an excellent foundation for future advancement opportunities.

Qualifications

What You’ll Bring

Required

• High School Diploma or equivalent

• Prior administrative, clerical, office support, customer service, or data entry experience

• Strong organizational and time-management skills

• Excellent attention to detail and accuracy

• Strong written and verbal communication skills

• Ability to prioritize multiple tasks and deadlines

• Professional demeanor and strong customer service skills

• Ability to work independently and as part of a team

• Proficiency with Microsoft Office applications, including:
  • Outlook
  • Word
  • Excel

• Strong typing and computer skills

• Reliable attendance during scheduled work hours

• Ability to maintain confidentiality and handle sensitive information appropriately

Nice to Have:

• Prior insurance, claims, or Workers' Compensation experience

• Experience working in an administrative support role within a professional office environment

• Experience handling medical bills, claim documentation, or records management

• Familiarity with medical terminology

• Interest in developing a career in claims or insurance

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)+ 10 paid holidays in your first year
• Comprehensive benefits Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth Internal training and advancement opportunities
• Culture A supportive, team-based work environment

How We Measure Success

At CCMSI, great workers stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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