The Claims Support Associate contributes to AHF by providing essential administrative and operational support to the Claims Department. This role is responsible for managing incoming communications, maintaining accurate records, and ensuring timely processing of claims-related documentation. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
The Claims Support Associate enhances the reputation of AHF by meeting key respobsibities as assigned by department management.
You will be a passionate advocate for our top initiatives.
To be successful as the Claims Support Associate , it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.
AHF has a collaborative organizational structure where staff are accountable to multiple leaders.
The Claims Support Associate will work as a part of a close-knit team to description
Key Responsibilities: • Monitor, track, and report on all incoming faxes to the Claims Department.• Monitor, track, and report on all incoming emails to the Claims inbox.• Manage physical mail received at the office and PO Box, including:• Logging receipt of mail• Scanning and forwarding to appropriate team members• Maintaining records for volume tracking and reporting• Answer incoming phone calls to the Claims team, document inquiries, and escalate or route cases to the Claims Manager for assignment.• Ensure all communications (fax, email, mail) are processed daily and meet established turnaround time targets •Assist with departmental projects, including document creation, tracking tools, and operational support.• Maintain accurate logs and reports to support volume tracking and performance metrics.• Support the Claims Manager and Examiners with administrative tasks as needed.• Maintain confidentiality and adhere to HIPAA and internal compliance standards.• Perform other duties and additional responsibilities as assigned.
Qualifications
$25-$26/hr
AIDS Healthcare Foundation (AHF) is the largest global AIDS organization in the world. To learn more about AHF, please visit our website, www.aidshealth.org, find us on Facebook, www.facebook.com/aidshealth, and follow us on Twitter, @aidshealthcare.
AHF’s mission of providing cutting-edge medicine and advocacy regardless of ability to pay is supported through its various business lines. AHF Pharmacies, Out of the Closet thrift stores, healthcare contracts, and other strategic partnerships generate funding that help AHF provide life-saving services to the thousands of people it cares for.
The hallmark of AHF’s success is generating and defining new, innovative ways to provide HIV/AIDS treatment, prevention, and advocacy. AHF has embarked on a mass testing initiative to identify and treat the 25 million people worldwide who don’t know they are infected. It will take 1 billion tests annually to achieve this goal. AHF is advocating for mass testing models in hopes of eliminating older, more time-consuming methods.
Since 1987, AHF has cared for thousands of people living with HIV/AIDS worldwide. As AHF creates and implements its unparalleled programs in new communities in the U.S. and abroad, they expand delivery of healthcare and influence over policy with the sole aim of saving more lives.
