Job Description

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Your Role with Us

As Claims Support, you will play an important role in helping deliver positive outcomes for customers by providing efficient administrative support to the Claims Team. Working in a fast-paced environment, you will manage claim workflows, coordinate information, and build strong relationships with customers, advisers, medical providers, and internal stakeholders. Your attention to detail and commitment to service will help ensure claims are progressed smoothly and accurately. This is a great opportunity to grow your career within financial services, contribute to continuous improvement initiatives, and be part of a team dedicated to helping people live Healthier, Longer, Better Lives.

Your Impact

• Manage claims workflows efficiently, ensuring requests, tasks, and new claims are actioned within expected timeframes

• Communicate clearly and professionally with customers, advisers, medical providers, and colleagues to support positive claim experiences

• Maintain accurate records, documentation, and system updates that support quality decision-making and operational excellence

• Coordinate the collection of claim information and medical documentation to help progress claims efficiently

• Identify potential risks or irregularities and escalate concerns appropriately to help protect the integrity of the claims process

• Contribute to team initiatives, testing activities, and process improvements that enhance customer outcomes and ways of working

Your Capabilities

• You have strong organisational skills and confidently prioritise competing tasks in a fast-paced environment

• You bring a customer-focused approach and communicate effectively with a wide range of stakeholders

• You have a keen eye for detail and maintain accurate records across systems, databases, and documentation

• You bring a collaborative mindset, enjoy working as part of a team, and contribute positively to team culture and continuous improvement

• You have a learning mindset and use critical thinking and problem-solving skills to support effective outcomes

• You may also have experience in administration, insurance, health, financial services, or a related customer-focused environment

Your Life at AIA

At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com.

Job ad expires Tuesday 25 August, close of business.

Recruitment Agencies Our Talent team does not require any recruitment agency support.

Interested Candidates Apply using the ‘ Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.