Your role at Veezu:
Claims Support involves managing all aspects of Veezu Assist’s liaison with driver partners in relation to vehicles and claims handling, providing exceptional customer service and high levels of administration. You will report into the Claims Manager
Who are Veezu?
Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!
What you’ll do:
Manage key relationships, including those with external customers and business partners in addition to various internal departments with which you will work closely
Assist the fleet department in dealing with admin for the fleet vehicles
Take First Notice of Loss (FNOL) for new claims and transfer to accident management company
Remain compliant with MOJ, DPA, ABI, MIB as is required by law where applicable and company procedures.
Liaise with all parties involved including client driver, TP driver, relevant insurance companies, witnesses and any other applicable parties.
Provide high quality customer service with an awareness and understanding of customer requirements.
Deal with on- and off-hires where necessary and regularly check vehicles as required.
Accurately input data onto relevant computer database i.e. Eclipse Proclaim
Advise Claims Manager of Health & Safety issues
Ensure fair treatment of passengers, customers, Driver Partners and employees and act in a professional manner at all times.
Ensuring all relevant enquiries are made of any appropriate parties.
Communicating with all customers in a clear and proactive manner.
Maintain regular consistent and professional attendance, punctuality, and adherence to relevant health & safety procedures.
Ensure that customer, passenger, Driver Partner & employee information is safeguarded at all time, in line with the General Data Protection Regulation (GDPR).
Maintain information security to a recognised required standard in line with business needs
Follow information security policies and procedures.
Ensure legal and contractual compliance.
Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
What you’ll need:
Honesty and a knowledge of industry regulation and legislation
Knowledge of complaints and referral procedure
Exceptional attention to detail and organisation skills
Ability to effectively manage conflicting deadlines
Excellent communication skills both written and verbally
Ability to work under pressure in a fast-paced environment
Where you’ll be:
This role will be based out of our Solihull office.
Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Veezu is the UK’s leading private hire technology platform. We are a tech driven on-demand mobility service that supports our hyper-local communities, helping them thrive. #SmarterLocalRides start with Veezu
Since its early establishment, with laws dating back to 1831, the UK Taxi and Private Hire industry is recognised as one of the most regulated of its kind in the world. It’s a sector strategically critical to the UK’s transport network where today it services in excess of 600m journeys per annum. The UK industry is said to be worth an estimated £9bn per annum, which mirrors that of other transport networks such as buses and rail.
Veezu has invested heavily in new technology to raise the bar for all consumer types and create a ‘best-in-class’ offering for all B2C and B2B customers.
Substantial investment in a strengthened management team, mobile application and dispatch technologies will see Veezu become one of the leading private hire operators in the UK.
