Job Description

The primary role of First Report Unit Supervisor is to lead a team of claims representatives who gather the facts of new auto accidents and empathetically deliver perfect customer service. The ideal candidate will have a demonstrated history of developing people and achieving excellent results in the insurance industry.

RESPONSIBILITIES

• Lead, mentor and develop a team of 5-7 claims representatives
• Ability and desire to work in a fast-paced environment with strong multi-tasking skills
• Responsibilities for hiring, onboarding, training and performance management
• Accurately forecasting workload and coordinating schedules to meet our customers’ needs
• Using data analytics to evaluate processes and improve performance
• Collaborate with cross-functional teams to deliver results
• Regular responsibilities for compliance auditing and delivering feedback
• Perform other duties as assigned

QUALIFICATIONS

• Bachelor’s degree from a four-year college or university strongly preferred
• Minimum 4 years of insurance experience
• Working knowledge of Microsoft Products (Word, Excel, OneNote, etc).
• Working knowledge of ClaimsPro, FNOL, Verint, Avaya, CMS, and Image Right.
• Excellent verbal and written communication skills.
• Strong leadership skills.
• Strong critical thinking and problem-solving skills

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays

• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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