We are seeking Motor Claims Specialists & Recoveries Specialists to join the RAC Insurance Claims team.
Hybrid work approach with 50% from home
Work Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pm
Excellent staff discounts and career development opportunities!
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “ The driving force for a better WA”
Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members!
We have full time vacancies for Motor Claims Specialists and Recoveries Specialists, which can be made available in a Permanent capacity or Fixed Term/Secondment.
On a daily basis you will be contributing by:
Managing an individual caseload of Motor or Recovery claims through to finalisation
Identify recovery action as part of effective claims management
Negotiate liability with other insurers and third parties for motor claims
Refer recovery claims to solicitors to litigation and oversee the litigation process
Review quotes and authorise repair costs
Negotiate on settlements for claims
Act as a technical referral point for internal teams
Provide empathy, understanding whilst handling complex conversations
Consistently provide service that exceeds member’s expectations
Identify continuous improvement initiatives
What are we looking for?
Exceptional customer service skills and a high attention to detail
Experience in Insurance claims lodgement and/or knowledge of debt collection laws is desirable
Excellent communication and strong negotiation skills
Ability to gather, collate and present evidence and make informed decisions
Ability to clearly communicate complex processes and decisions to our members
Results orientated mindset
Self-driven and motivated with the ability to work autonomously
Previous experience working within the financial services industry desirable
What can we offer you?
A workplace culture where our people feel valued, respected and empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering
We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement. Apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team.
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At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
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