A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.
Coles Group Insurance protects our team members, customers, and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps Coles Group achieve its business outcomes.
At Coles, our Legal and Safety team plays a critical role in supporting the wellbeing of our team members and ensuring compliance with workplace safety standards. Coles Team Cover are a collaborative, high-performing group that values empathy, accountability, and continuous improvement. We work closely with internal stakeholders and external providers to manage workers compensation claims effectively, reduce the impact of workplace injuries, and promote safe work practices across the business.
As a Workers Compensation Claims Specialist, you will be responsible for managing a portfolio of workers compensation claims in accordance with state legislation and Coles policies. Your focus will be on achieving optimal outcomes for injured team members and the business by facilitating timely resolution of claims, ensuring entitlements are met, and promoting return-to-work strategies.
Manage claims to reduce the impact of workplace injuries while ensuring compliance with legal and business requirements.
Engage with injured team members and business stakeholders to foster understanding and collaboration.
Coordinate external service providers and gather internal information to support effective claims management.
Partner with the Safety team to monitor and improve key safety metrics, including return-to-work rates and mental health outcomes.
Educate business partners on effective claims behaviours and strategies to support recovery and return-to-work outcomes.
Understand and apply legal, self-insurance, and business requirements for claims management.
Follow processes to manage claims within legislative timelines and approval limits.
Provide accurate, timely advice to team members regarding their rights and responsibilities.
Conduct case reviews with stakeholders to develop and execute claim strategies.
Ensure a professional and seamless experience for all stakeholders.
Manage complex claims scenarios to reduce liabilities and workplace injury impact.
Identify and escalate high-risk claims to the Line Manager.
Continuously develop knowledge of workers compensation frameworks and stakeholder expectations.
Collaborate within the Legal and Safety team to foster a positive and high-performing culture.
Take personal accountability for safe work practices and injury prevention.
Basic understanding of workers compensation claim management.
Ability to interpret legislation, policies, and standards.
Strong customer service and negotiation skills
Proven ability to business partner and integrate with the business.
Excellent written and verbal communication.
Sound analytical, problem-solving, and commercial judgement.
Proficiency in Microsoft Office suite.
Familiarity with Electronic Information Management and Claims Management Information systems.
A qualification or certification in a health or business-related field
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 188564
Employment Type: Full time
#LI-BR1
Coles is one of Australia’s leading retailers, with an extensive footprint of over 1,800 retail outlets nationally. We employ more than 115,000 team members, engage with more than 8,000 suppliers, and we welcome millions of customers through our store network and digital platforms every week.
We are one of Australia’s largest employers and our workforce includes in store, corporate, manufacturing, distribution, and fulfilment. Our team members reflect the diverse communities in which we operate and we strive to make Coles a great place to work.
• Our vision is to become the most trusted retailer in Australia and grow long-term shareholder value.
• Our purpose is Helping Australians eat and live better every day.
• Our priority is to provide leading food, drink, and home solutions that are delicious, sustainable, and healthy for our customers every day, both in-store and online.
