Popular

Claims Specialist - Seasonal

Popular  •  San Juan, PR (Hybrid)  •  4 hours ago
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Job Description

Seasonal Claims Specialist

General Description

The Claim Specialist is responsible of the fraud claims resolution for Credit Cards, Debit Cards, Checks and ACH.

Essential Duties and Responsibilities

  • Investigates complaints received by phone, email or mail and through the internal claims system.
  • Solves the assigned claims in compliance with established time and quality standards according to the specific business lines.
  • Documents in detail all interactions with customers and the final result. Informs customers by phone and/or letter status and resolution of claims.
  • Refers questionable claims or complaints for investigation and settlement to proper units, such as Fraud, Security, Retail Banking, etc.
  • Report fraudulent transactions to the brands (Visa, MC and Amex) on the system and add the supporting documents to the case file.
  • Analyze the case and perform the chargeback process through the brand to recover from the merchants according to the brands rules and regulations.
  • Perform other tasks related to fraud and to the recovery process with the brands as assigned

Education

60 approved credits or equivalent combination of education and experience.

Experience

At least two years related experience in customer service. Related experience working with charges, recovery or operational area of cards.

Other Qualifications

  • General knowledge of the financial industry
  • Basic knowledge of regulations E and Z
  • Knowledge in Office 365
  • Skills in data entry
  • Bilingual: English and Spanish
  • Work under pressure and time management

Region Locations

San Juan, Cupey.

On site job opportunity.

Values

1. Passion for People
3. Succeed Together
2. Own Every Moment
4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com This email inbox is monitored for such types of requests only All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com
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Popular

About Popular

A través de nuestros más de 129 años de historia, nos hemos distinguido por la excelencia y diversidad de talento de nuestra gente, unido a los valores institucionales que nos han guiado. Continuamente buscamos atraer y retener al mejor talento para fomentar una cultura de alto desempeño, donde se reconoce la calidad del trabajo con salarios competitivos y los mejores beneficios en la industria. ¡Sé parte del equipo Popular! Encuentra más información en la sección de Jobs, o visita popular.com/empleos y contáctanos para oportunidades de empleo. En Popular ponemos a la gente en el centro del progreso. Comprendiendo y conectando con ustedes, nuestros clientes, compañeros y compañeras, comunidades y accionistas, es la mejor manera para impulsar el progreso.

Si eres un emprendedor o representas una start-up en busca de oportunidades de inyección de capital, visita https://www.popular.com/impact-fund/ o contáctanos en impactfund@popular.com para conocer más sobre nuestro Popular Impact Fund.

Si deseas desarrollar tu start-up de 2 años o menos, conoce sobre Start Up Popular, el único programa que te ofrece apoyo, asesoramiento y financiamiento. Conoce más en https://www.popular.com/startup/

Si deseas orientarte sobre el manejo de riesgos para tu negocio o sobre la amplia variedad de productos de seguros que ofrecemos para fortalecer y proteger tu negocio, visita popular.com/negocios/seguros/ , o contáctanos a través del 787-731-6900 o PRSsales@popular.com

Cuenta con nosotros.

Contáctanos: TeleBanco Popular® 787-724-3650 o TeleBanco Popular® 787.724.3650 (ENG 787.724.3659) CHAT POPULAR: https://www.popular.com/popular-chat-online/ Guía de moderación en las redes sociales: http://pop.pr/3kjJAkU

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
San Juan, PR
Year Founded
Unknown
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