Job Description

Claims Specialist | Motor | Melbourne's East | $85,000 + super About the Organisation Our client is an established Victorian insurance brokerage with a strong focus on client service and technical knowledge. Its in-house claims team of about 10 manages claims for the brokerage's clients. About the Role We're recruiting a Claims Specialist to manage a portfolio of motor claims. This is a brokerage claims role, not an insurer claims role. There is no settlement authority. You advocate for the client with insurers to reach the right outcome. Responsibilities include: Managing a portfolio of motor claims from lodgement to finalisation Advocating for clients with insurers, assessors and repairers Interpreting policy wordings and explaining claim decisions to clients Keeping clients and account managers informed at each stage Handling disputes and complaints, and escalating where needed Meeting the team's service standards and KPIs About You You'll have experience managing motor claims, from a brokerage, insurer, assessor or TPA. Candidates from an underwriting background will also be considered. Ideally you'll bring: End to end motor claims experience Confidence interpreting policy wordings Clear written and verbal communication A car and driver's licence (the office is in a business park) What's on Offer $85,000 + super Car parking provided Full time in the office during the 6 month probation, then 3 days in the office and 2 from home A claims team of about 10 Next Steps Hooker & Heijden undertake a thorough recruitment process on behalf of our clients and candidates. Please express your interest in this role by submitting your resume via this advertisement. We will contact you to discuss this role, your experience, and other opportunities we may have that are appropriate. As part of our compliance process, we will provide you with a privacy statement and candidate registration form to complete. Hooker & Heijden and our clients' interview process includes telephone, video and in-person interviews. Testing may also be part of the interview process. Please note, as part of securing your new position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks. About Us Hooker & Heijden are specialists in the recruitment of Insurance Professionals. Our consultants offer career advice and advancement for Brokers, Underwriters, Claims Examiners, Risk Engineers and more. Our clients include Global & Australian/New Zealand Brokerages, Underwriting Agencies and Insurers. How to Apply This search is being managed on a confidential basis by Hooker & Heijden. For a confidential discussion, please contact David Hooker, 0417 135 284, david@hookerheijden.com.au.