Job Description

Primary Details

Time Type: Full timeWorker Type: Employee

Role Highlights

• Auckland based, permanent opportunity, full-time hours.
• Manage a commercial liability portfolio reporting directly to the National Claims Manager – Long Tail.
• Hybrid Working - Happy to talk flexible working.

The Opportunity

As a Claims Specialist, you’ll play a key role in delivering an exceptional claims experience. You’ll triage and register new claims for the team in addition to managing your own liability portfolio. You’ll have the opportunity to assess policy coverage, investigate claims, and negotiate resolutions with empathy and professionalism.

About QBE  

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role 

Reporting directly to the National Claims Manager – Long Tail, you’ll manage a commercial liability portfolio. You’ll join a supportive, collaborative team environment where people genuinely enjoy working together to get things done.

Key responsibilities include:

• Triaging and registering claims for the long tail team, which will provide exposure to our vast liability and financial lines books of business.
• Proactively managing your own portfolio of general liability claims through to resolution.
• Building strong, trusted relationships with clients and stakeholders through clear communication and a values-led approach.
• Identifying opportunities to reduce claims costs and leakage, while promoting a strong risk management culture.

More information and the full job profile can be shared with applicants during the interview process.

About you 

Here at QBE, our values and culture are the most important thing that sets us aside from our competitors. We are known in the industry to be customer focused. It’s all about the quality not the quantity that sets us apart and creates long term relationships with our stakeholders. As a Claims Specialist within the insurance industry, you’ll be customer centric and have:

• Fundamental knowledge of insurance industry with understanding claims processes a bonus.
• Experience in handling general liability claims preferred.
• Strength in collaboration and supporting other viewpoints – a team player.
• Strong organisational and communication skills.
• Ability to analyse and negotiate.
• Ability to problem solve, influence and resolve conflict.

Benefits  

• We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 08/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.