Job Description

Primary Details

Time Type: Full timeWorker Type: Employee• Auckland, permanent, full-time role
• Commercial motor claims, including heavy vehicle, machinery & plants
• Happy to talk flexible working

The Opportunity

• Due to internal development within the Claims business unit, we are looking for an experienced Claims Specialist with experience with managing end to end claims
• With an empathetic team leader and an inclusive team, you will be supported in your role and within your career.
• Enjoy a down to earth culture, but within a global business

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Own end‑to‑end Commercial Motor Claims, from coverage review to settlement
• Make smart decisions on coverage, reserves and payments within QBE frameworks
• Partner closely with brokers, customers and suppliers to keep claims moving
• Tackle complex, non‑standard or sensitive claims with confidence and care
• Build strong commercial motor knowledge across policies, processes and compliance
• Learn, contribute and grow within a collaborative, high‑performing claims team

About you

• Experience within Motor Claims and nice to have end to end commercial claims experience
• Confidence with managing Broker relationships
• Ability to manage high volumes and prioritise, keeping customers at the forefront.
• A collaborative team player who enjoys working with others and contributing to shared outcomes

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 02/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.