Job Description

You’ll love this role if you’re looking for more than just a job and want to keep growing your career in claims, taking on more complex work and building deeper expertise in insurance. Here, you’ll step beyond standard motor claims and manage more complex scenarios including fire, theft and attempted theft, as well as total loss claims. You’ll also work across a broader range of products such as watercraft, caravans, trailers, motorcycles and cars.

This is a step up in both the type of claims you handle and the judgement you apply day to day. You’ll take greater ownership of outcomes, work through more detailed information and partner closely with assessors, investigators and other specialists to reach fair decisions.

While some claims will still be straightforward, many will require deeper thinking, stronger policy knowledge and confident decision making. You’ll continue building on your existing claims experience, supported by coaching, collaboration and ongoing development as you grow into a more specialised role.

What you’ll be doing

• A full-time role in-office at Sippy Downs
• Manage complex claims including fire, theft, attempted theft and total loss
• Handle claims across motor, motorcycle, watercraft, caravan and trailer products
• Be the key contact for customers and partners, keeping everyone informed
• Review policy, evidence and claim details to make fair decisions
• Coordinate assessments, repairs, valuations and settlements
• Support customers through more sensitive or high-impact situations
• Keep accurate records and ensure compliance at every stage
• Prioritise a varied portfolio to keep claims progressing

What great looks like

• Previous experience in motor claims management or case management is preferred
• Experience in vehicle-related industries is advantageous
• Clear, confident decisions backed by policy and evidence
• Strong handling of complex and sensitive claim scenarios
• Claims move efficiently with minimal rework or delays
• Customers feel supported and understand next steps
• Well-organised approach across multiple priorities
• Accurate, compliant documentation every time
• Professional and calm under pressure

What you get

• Competitive salary with performance-based salary incentives
• Set start and finish times so you can plan life outside work
• 22 days annual leave, plus volunteer leave and yearly salary reviews
• Real pathways to grow your career into leadership roles
• Paid training at the start and ongoing coaching to deepen your expertise
• A team environment where people back each other and share knowledge
• Free skin checks, flu jabs and financial wellbeing sessions
• Discounted gym access through Fitness Passport
• Discounted Youi insurance products
• End-of-trip facilities and casual dress code

Ready?

Apply now and we'll circle back.

Why Youi

We’re here to make insurance more human and provide a better alternative for customers. It’s a place to grow your career, with many people stepping into specialist and leadership roles over time. You’ll have structured development, ongoing coaching and clear pathways forward.

We recognise great work through incentives, peer recognition and team celebrations, and as we continue to grow, so do the opportunities for you.

It’s work that’s a bit more you-shaped.