Slattery Asset Advisory & Slattery Auctions and Valuations

Claims Specialist

Slattery Asset Advisory & Slattery Auctions and Valuations  •  Commonwealth of Australia (Onsite)  •  2 hours ago
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Job Description

About Us

Slattery Grays Auctions is proudly Australia’s largest national family-owned auction company, a leading auction and valuation practice. With over 15 sites across Australia, we specialise in automotive, road transport, earthmoving, mining, marine, and aviation asset advisory and disposal services. Our diversity, flexibility and specialist experience set standards of our top service, and clients appreciate our transparency, honesty, and integrity.

Our results are achieved through our great Slattery Grays team. With the mantra ‘Leave it with Us’ we are invested in working together to make things happen.

About the Role

As a Claims Officer, you will play a critical role in delivering a seamless, accurate, and customer-centric claims experience. You’ll be responsible for reviewing and assessing claims, supporting customers through what can often be a stressful time, and ensuring all claims are handled in line with company policy and regulatory requirements.

Working closely with internal teams and external stakeholders, you’ll help resolve claims efficiently, identify potential risks, and uphold the highest standards of service and compliance.

Key Responsibilities

  • Review and assess claims referred by the Customer Service team, making fair and policy-aligned resolution recommendations
  • Deliver exceptional customer service by building rapport, addressing concerns with empathy, and keeping customers informed throughout the claims process
  • Ensure all claims are processed in compliance with company policies, regulatory requirements, and industry standards
  • Effectively prioritise workload to meet deadlines and perform efficiently under pressure, particularly during peak periods
  • Collaborate with internal and external stakeholders and act as a key point of contact for claims-related enquiries
  • Maintain accurate and complete claim documentation, data entry, and records, following up on missing or incomplete information
  • Support claims analysis to identify trends, bottlenecks, and opportunities for process improvement
  • Assist with preparing reports for senior management
  • Identify and contribute ideas to improve claims processes, reduce risk, and support continuous improvement initiatives
  • Participate in departmental and company-wide projects as required

About you

As our successful candidate, you will have:

  • Exposure to dispute management or regulatory bodies
  • Strong understanding of compliance and regulatory requirements
  • Excellent problem-solving and critical-thinking skills
  • Clear, confident written and verbal communication skills
  • Strong organisational and time-management abilities
  • Knowledge of relevant legal and regulatory frameworks, including risk management practices
  • Ability to work both independently and collaboratively
  • Proven ability to work under pressure and meet deadlines
  • Experience using CRM systems, claims management software, and Microsoft Office Suite

Benefits and Perks

We offer free onsite parking, generous staff amenities, weekly team Friday lunches, $40 monthly staff voucher, EAP program, novated lease and superannuation salary sacrifice.

Apply Now

If you think you would love an opportunity to work with us, feel invited to APPLY. Please make sure to include a current resume including all relevant experience up to date, your contact information and referee details.

Our successful candidate will need to complete National Police check.

Slattery Asset Advisory & Slattery Auctions and Valuations

About Slattery Asset Advisory & Slattery Auctions and Valuations

Slattery Asset Advisory and Slattery Auctions and Valuations is a proudly Australian-owned, family-run business. We are the leading provider of premium asset advisory and remarketing services in Australia and Asia Pacific and have a reputation for providing responsive customer service and dynamic commercial solutions.

A highly experienced team supports the Board, with many years professional industry experience between them. Together with the board they bring not only profound experience across each asset class but also expertise from a range of professions including The Australian Army, Insolvency, Marketing, Law, IT and Finance.

International banks and insolvency practices rely on our services. We have longstanding trusted client relationships with, among others, Westpac Group, NAB, CBA, ANZ as well as many major insolvency firms. We also service major blue chip corporates and government including the Department of Defence and statutory owned corporations.

We offer a national service for our clients operating in all states and territories. High-quality assets ensure our auctions are well-attended and financially successful. We hold over 50 national car and truck and machinery auctions per month across our auction facilities in Newcastle, Sydney, Melbourne, Brisbane, Mackay, Perth, Karratha, Adelaide and Canberra in addition to numerous onsite and online auctions. However our thinking, projects and strategic advice extend beyond Australia’s boundaries.

Our business in new territories is growing rapidly with client asset sales in New Zealand, PNG, Fiji and SE Asia. The Asia Pacific region is a key growth area for the future.

We are perfectly positioned to deliver robust financial returns and attentive business services to all clients.

Industry
Wholesale & Distribution
Company Size
51-200 employees
Headquarters
Hexham, AU
Year Founded
2000
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