Job Description

The Claims Specialist role is responsible for all aspects of freight claims in transportation. This role will be the coordinator of freight claims between Carrier and the 3rd party claims management company. This individual will be the main point of contact / escalation point for freight claims process improvements along with customer freight claims onboarding.

This role tracks service levels ensuring expectations are met and KPI’s are achieved. This position works closely with the several internal teams and the carrier base on issue resolutions.

KEY RESPONSIBILITIES:

• Monitors aging freight claims and escalates issues when needed

• Ensures the 3rd party freight claims management company conducts a timely claim submission, investigation, online entry, and retrieval of all pertinent information for setting up new claims

• Participate in continuous improvement projects related to the freight claims process and outcomes

• Follow freight claims through until resolution is made

• Maximize Carrier’s recovery on freight claims

• Assist in the establishment and on-going maintenance of the business’ targets and KPI’s involving cargo claims and OS&D

• Provide accurate information and data for use in statistical reports prepared for management

• Create and maintain performance reports for all transportation service providers involved with cargo claim and OS&D activity

• Conduct quarterly business reviews with the 3rd party freight claims management company to review key metrics, continuous improvements, and build upon the working relationships

• Effectively communicate both internally and externally the metric reports, status changes and improvement opportunities

Minimum Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business Management, or Finance

• 2+ years of experience in Supply Chain, Transportation, Logistics or Finance
  

KEY QUALIFICATIONS:

• Knowledge of transportation industry, methodology and practices

• Experience with building strong 3rd party company relationships

• Systems experience with cargo claims, reporting and analysis for all transportation modes

• Project management and supervision experience a plus

• Knowledge of freight claims compliance regulations that impact cargo claims activity

• Ability to multi-task and prioritize among a wide range of responsibilities

• Self-sufficient, results driven, detail oriented and customer service mindset

• Analytical approach to solving problems, balancing risk, and reward, using hard and soft skills

• Ability to think outside the box, innovate, take risks, and implement progressive, sustainable solutions

• Excellent problem-solving skills

• Organized, detail oriented, and energetic

• Strong ability to work in diverse, cross functional project teams to achieve high levels of performance in a dynamic, changing environment

• Successful experience with collaborating in a matrix environment

• Proficient with Microsoft Excel, Outlook, Word, and PowerPoint required

• SAP experience a plus

• Excellent written and verbal communication skills