Job Description

The Claims Specialist position will manage the intake, review, processing, and oversight of multi-line insurance claims. This position provides consulting and advocacy on behalf of our clients throughout the process of a claim and the duration of the loss event. This position will play a vital role in our agency supporting fair and timely claims resolution for our clients.

Responsibilities

• Serve as the primary liaison between the client and the insurance carrier during the claims process.
• Maintain clear, timely, and professional communication with all stakeholders (clients, carriers, internal teams, legal counsel).
• Document all claim activity, communications, and outcomes accurately in the agency's management system.
• Adhere to all regulatory, ethical, and internal best practice standards.
• Protect operations by keeping claims information confidential.
• Receive initial claim information from clients and ensure timely and accurate reporting to the appropriate insurance carrier.
• Input new claim data into the claims system, verify information, and maintain high data integrity.
• Manage correspondence, create claim files, process documentation, and assist the rest of the team with requests as needed.
• Prepare loss runs requests, basic claim status reports, and assist with reporting requirements.
• Field general client or carrier inquiries and route complex coverage or resolution issues to experienced colleagues.
• Participate in training and mentorship opportunities to develop foundational insurance knowledge, including policy language and industry standards.

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• Bachelor’s degree in business administration or related field.
• 1-2 years of experience handling multi-line claims.
• Associate in Claims (AIC) or other related designations is an advantage.

Skills and Knowledge

• Extensive knowledge of insurance-related policies and legislation.
• Proficient in analytical math.
• Excellent conflict resolution and organization skills.
• Strong written and oral communication skills.
• Accuracy in claim processing and documentation.
• A growth mindset and ability to work independently but as part of a team environment.