Job Description

Job Location Texas Houston Office and Warehouse - Houston, TX 77040 Salary Range $20.00 - $21.00 Hourly

At Bluewave Express Car Wash, our Claims Specialist plays a crucial role in managing incidents that occur at our locations. When an incident is reported, the Claims Specialist facilitates the claims process by gathering necessary information, reviewing cases, communicating with customers, and ensuring a fair resolution. This position requires a combination of technical skills, customer service proficiency, and operational knowledge to effectively handle claims and maintain customer satisfaction. The Claims Specialist hours of operation are Mon-Fri 8:00 AM – 5:00 PM

Responsibilities:

- Receive incident reports from Managers on duty and gather essential information for claims processing.

- Assign oneself to the claim in Sonny’s system and review the case details.

- Access Spot Ai to retrieve footage of the wash process and meticulously examine it for evidence.

- Make informed decisions to approve or deny claims based on the evidence gathered.

- Communicate investigation findings to customers via phone calls, texts, or emails, maintaining a professional demeanor throughout.

- Liaise with locations to provide or request information pertinent to the investigation.

- Remain open to feedback and coaching to continuously improve performance.

Requirements:

- Proficiency in computer usage, including Microsoft Word document processing.

- Strong communication skills, capable of interacting with customers professionally via various channels.

- Understanding of tunnel equipment functions and operational processes to effectively explain to customers.

- Familiarity with the names and functions of equipment in the tunnel for accurate documentation.

- Ability to collaborate with locations for information exchange and coordination.

- Willingness to receive training, adapt, and learn during the onboarding process.

Qualifications