Are you a detail-oriented and organized professional with a passion for delivering efficient administrative support and excellent customer service? We are seeking a Claims Administrator to support the smooth processing and administration of insurance claims. This role focuses on accurately capturing and maintaining claims information, reviewing supporting documentation, coordinating with internal teams and customers, and ensuring claims files are updated in a timely and compliant manner. The successful candidate will contribute to efficient claims operations, service excellence, and a positive customer experience through strong attention to detail and effective communication.
About Guardian General Insurance Limited.
Guardian General Insurance Limited is a leading property and casualty insurance company dedicated to providing comprehensive coverage and exceptional service to our clients. With a commitment to integrity and innovation, we strive to protect what matters most to our customers and communities.
The Claims Solutions Administrator is responsible for the daily management of the general mailbox.
Additional responsibilities include but are not limited to, appointing adjusters/assessors, uploading
documents to M-files, preparation of coverage letters and managing responses to OFSO complaints.
JOB RESPONSIBILITIES:
1. Claims Mail box Management
Acknowledging receipt/respond of all external emails within SOP
Forward email queries to Claims Handler and ensure response is provided within SOP
Uploading new claims to M-files
Review new claims and advise Producer/Client of all outstanding documents
Assigning adjuster/investigator on new claims
Uploading new adjuster/investigation/police reports to M-Files
To perform any other job-related duties as assigned by the Coordinator /Team Leader/Manager
2. Customer Relationship Management
Encourage customer to provide feedback on claim service
Answering calls within company standards
Deliver Red Carpet Customer Service
3. Office of the Financial Services Ombudsman(OFSO)Complaint Management
Logging & updating complaints on the OFSO listing
Forward complaint to Claims Handler copying relevant uplines
Ensuring Handler response to OFSO before deadline date
Forward OFSO updates to Compliance unit by first working day of each month
EDUCATION & EXPERIENCE:
5 CXC/ CSEC passes including Mathematics
and English Language
CII Certificate Level
Minimum of one (1)year Customer Service experience and/or
One (1) to two(2) years General Insurance experience with at least two (1) of those years in the Motor Claims Department.
ADDITIONAL REQUIREMENT:
As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.
PERSON SPECIFICATION:
The Claims Solutions Administrator must be flexible, highly adaptive to changes in the organisation and
possess excellent interpersonal skills, with a strong customer service focus. They must be a very meticulous,
organised and detail oriented individual. The individual must demonstrate a willingness to learn new skills
and actively seeks opportunities to improve oneself.
Applications will be treated with the utmost confidentiality.
The construction claims consultants with a distinguished, over 30-year track record, Guardian Group, now a division of YA, specializes in surety bond claims, construction defects, property & casualty claims, construction claims management, construction management and environmental claims & advisory services. No matter the size or complexity of your claim, case or issue, and regardless of geography, Guardian Group was engineered from the outset to deliver a more robust, more efficient, more enduring service value. Our regional offices make it so the right team of construction claims consultants may be deployed swiftly and cost-effectively.
Guardian Group serves surety bond companies, insurance carriers, law firms, municipalities, building owners and others with an unprecedented combination of forensic claims investigations and technical construction & engineering expertise. Guardian's seasoned professionals operate out of offices in Los Angeles, CA (Torrance), Sacramento, CA, Baltimore, MD (Bel Air), Dallas, TX, Fort Lauderdale, FL, Denver, CO, Nashville, TN and Phoenix, AZ.
Today, working in concert with YA, we provide you an unmatched team of technical experts, with 500+ people serving clients across the country, in Mexico and in England.
We look forward to connecting with you!
