Job Description

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:
• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-
led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development
programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

Under limited supervision, investigate and resolve first party Property claims which may involve coverage, liability, damage and legal issues. Effort may concentrate around intermediate exposure, Commercial Auto, Homeowner liability, and/or Commercial Property claims among other market/line combinations with stretch assignments based on experience. Provide guidance and direction to legal counsel during the litigation process in order to ensure favorable resolution. Act as a mentor to new employees to facilitate the on-boarding process. Candidate will be hired at the appropriate level based on experience.

Key Responsibilities:

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.

• Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing. This may include visiting the accident location to examine, photograph and diagram physical facts and conduct neighborhood canvasses.

• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.

• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.

• Interprets and evaluates medical reports to determine if they are applicable to the claim; monitors legal and medical billings and investigates for proper charges and pays accordingly.

• Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.

• Pursues subrogation and may arrange for salvage to obtain the maximum recovery.

• Prepares detailed scope of damages on property losses and brings to conclusion.

• Assists, when requested, in the selection and evaluation of experts as needed.

• Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition.

• Will participate in special projects or training programs.

• Will assist in the training of Claims Service Specialists II and below.

• Performs other related duties as required or requested.

• Will keep management informed of activities and problems within assigned area of responsibility.

• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.

• Successfully completes all required training and applies.

• Meets basic claim handling performance standards.

• Manage and track all claims referred to Subrogation counsel.

• Daily navigation and management of E-Subro Hub.

• Prepare well written contentions for arbitration filings, including Special arbitrations, when coverage, liability and/or damages are in dispute.

• Manage stretch assignments based on experience with oversight.

Key Requirements:

• Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management, as well as Continuous Improvement.

• Excellent communication, customer service and collaboration skills

• 0-3 years of work related experience preferred(Auto or Property)

• Where applicable pass the state licensing requirements

• Valid drivers license in good standing

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $62,000-$70,000 Claim Service Specialist II and $70,000 to $78,000 Claim Service Specialist III based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage

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