Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Claims Service Representative based in Canada.
This is a fully remote opportunity for a customer-focused professional to support clients through the initial stages of auto and property insurance claims.
You will be responsible for handling First Notice of Loss (FNOL) calls, gathering accurate claim information, and guiding customers through the claims process.
The role combines customer service, claims administration, and decision-making in a fast-paced, high-volume environment.
You will play an important role in delivering a compassionate and efficient experience to customers during potentially stressful situations.
Success requires strong communication, attention to detail, empathy, and the ability to manage multiple priorities while maintaining quality standards.
You will work within a supportive environment that values collaboration, professional development, flexibility, and customer-centric service.
This role offers an opportunity to build valuable insurance and claims expertise while contributing to meaningful customer outcomes.
Accountabilities:
- Handle First Notice of Loss (FNOL) calls for both auto and property insurance customers.
- Respond to customer inquiries related to auto and property claims, applying appropriate judgment when making claim-related decisions.
- Provide a consistently exceptional customer experience in line with established claims service and quality standards.
- Communicate with customers using empathy, care, and professionalism, particularly when assisting them during challenging circumstances.
- Gather, verify, and accurately document all relevant information concerning reported losses.
- Clearly explain the claims process, available options, and next steps to customers.
- Arrange appropriate inspection methods and emergency services when required.
- Maintain accurate and complete claims information while ensuring timely handling of customer requests.
- Manage a high volume of calls and tasks efficiently while maintaining service quality and attention to detail.
Requirements
- At least 1 year of professional customer service experience.
- Strong oral and written communication skills, with the ability to explain information clearly and professionally.
- Demonstrated ability to deliver exceptional customer service and build positive customer relationships.
- Strong empathy, active listening, and relationship-building skills.
- Ability to remain composed and effective when handling sensitive customer situations or challenging conversations.
- Comfortable working in a high-volume, fast-paced environment while maintaining accuracy and service standards.
- Strong organizational and time-management skills, with the ability to prioritize multiple tasks effectively.
- Ability to apply sound judgment when handling customer inquiries and claim-related information.
- Familiarity with claims administration or insurance environments is an asset.
- Comfortable working independently in a fully remote environment while collaborating effectively with stakeholders.
Benefits
- Fully remote work arrangement in Canada.
- Competitive annual compensation ranging from $41,000 to $62,225, depending on skills and experience.
- Flexible work arrangements designed to support work-life balance.
- Employee discounts, including 15% on auto and property insurance and additional discounts on other products and services.
- Home office support through an office equipment reimbursement program of up to $400.
- Student loan payment matching for eligible government student loans.
- Comprehensive retirement savings program with employer-matched contributions.
- Annual wellness allowance to support health and well-being.
- Personal days and paid time off.
- Tuition reimbursement to support ongoing learning and development.
- Opportunities to participate in community initiatives and give back.
- Workplace accommodation support for candidates who require it.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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