Job Description

Claims Service Manager - Independent Insurance Agency - Base Salary to 80k/year - York, PA

• Our client, a well-established independent insurance agency in the York, PA area, is seeking a Claims Service Manager to support commercial and personal insurance clients throughout the claims process. This role will serve as the primary liaison between insured clients, insurance carriers, and claims adjusters to help facilitate timely claim reporting, documentation, follow-up, and resolution.
• This is a client-facing insurance claims support position within an independent agency environment, ideal for someone with property and casualty claims experience who understands carrier communication, claims coordination, and insurance policy servicing.

Responsibilities:

• Assist commercial and personal lines clients with reporting and managing insurance claims
• Coordinate directly with insurance carriers, claims adjusters, and insured clients throughout the claims lifecycle
• Monitor claim status, documentation, reserves, and resolution progress
• Support clients with claim-related questions, follow-up communication, and claims advocacy
• Maintain accurate claim records, correspondence, and activity documentation within the agency management system
• Review claim submissions for completeness and assist with gathering supporting documentation
• Help facilitate resolution of property, casualty, liability, auto, and other P&C-related claims
• Communicate with internal account management and service teams regarding claim activity and updates
• Maintain compliance with agency procedures and carrier requirements

Qualifications:

• 2+ years of property and casualty insurance claims experience
• Active Property and Casualty (P&C) insurance license
• Experience working with insurance carriers, claims adjusters, and insured clients
• Experience handling or supporting commercial lines and/or personal lines claims
• Ability to document claim activity and maintain organized claim files
• Proficiency with insurance agency management systems, carrier portals, and Microsoft Office

Compensation:

• Base salary in the 65k - 80k/year range
• Full benefits package including health insurance, year-end profit-sharing bonus, hybrid work schedule, team events, and community involvement initiatives.
• Hybrid schedule: 3 days in office and 2 days remote.

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