Job Description

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Purpose of the Role

The Salvage Advisor is responsible for managing the end-to-end salvage process on motor and/or non-motor claims. This includes identifying, evaluating, and disposing of salvage assets to maximize recovery value while ensuring compliance with company policies, regulatory requirements, and service level agreements.

What will make you successful in this role?

Minimum Qualifications/ Requirements

• Grade 12/Standard 10/NQF 4
• BCom Degree (Optional)
• Valid Driver’s License

Minimum Experience

• Minimum 3–5 years’ experience motor salvage and in claims,
• Strong understanding of insurance claims processes and salvage principles.
• Experience working with salvage vendors and auction platforms is advantageous.
• Proficiency in claims management systems and Microsoft Office (especially Excel).

Competencies and Skills

• Strong negotiation and relationship management skills
• Analytical thinking and attention to detail
• Financial acumen with a focus on cost recovery
• Excellent communication (verbal and written)
• Ability to manage multiple cases and meet deadlines
• Problem-solving and decision-making ability
• Knowledge of regulatory and compliance requirements

Key Responsibilities

• Manage the salvage process for damaged assets arising from insurance claims.
• Assess salvage potential and determine the most appropriate disposal method (e.g., auction, tender, direct sale).
• Liaise with internal stakeholders (claims handlers, assessors) and external service providers (salvage vendors, auction houses).
• Ensure accurate and timely recording of salvage recoveries in the claims system.
• Track and report on salvage performance metrics, including recovery rates and turnaround times.
• Negotiate with buyers and service providers to maximize financial recovery.
• Monitor compliance with legal, regulatory, and environmental requirements related to salvage disposal.
• Identify opportunities for process improvement and cost efficiencies within the salvage function.
• Resolve any disputes or issues relating to salvage transactions.
• Provide regular reporting and insights to management on salvage trends and outcomes.

Key Performance Indicators (KPIs)

• Salvage recovery rate (% of salvage value realized)
• Turnaround time for salvage disposal
• Accuracy and completeness of salvage records
• Vendor performance and cost efficiency
• Compliance with internal policies and external regulations

Overview of Role Responsibilities (Level 1-13)

Insurance Claims Evaluation- Level 3 - Process Specialist

Support others that hold complex and sensitive interviews to evaluate claims.

Insurance Claims Administration- Level 3 - Process Specialist

Carry out a range of information-gathering and data-processing activities to support the administration of insurance claims, including an initial review of claims documentation to identify further information needed and/or to allocate cases to the appropriate claims specialists/investigators.

Document Preparation- Level 3 - Process Specialist

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Operational Compliance- Level 3 - Process Specialist

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Operational Risk Management- Level 3 - Process Specialist

Independently identify and evaluate straightforward operational risks, implementing standardized mitigation measures.

Required Skills

Claims Management - Basic

Works at a basic level to handle individual and portfolios of claims cost effectively, minimizing claims leakage, and meeting organizational and customer claims service standards. Typically works under close supervision.

Claims Handling - Intermediate

Works at an intermediate level to use and apply processes and procedures for processing claims by an intermediary. Typically works with guidance.

Claims Settlement - Basic

Works at a basic level to agree quantum and settle claims, identifying any opportunities for recoveries and its application. Typically works under close supervision.

Claims Notification and Investigation - Intermediate

Works at an intermediate level to use and apply the claims notification process, and validate and investigate claims. Typically works with guidance.

Insurance Principles and Practice - Intermediate

Works at an intermediate level to use and apply the core principles of insurance. Typically works with guidance.

Document Management - Intermediate

Works at an intermediate level to use document management tools to manage, view, organize, and store documents. Typically works with guidance.

Required Behavioural Competencies

Ensures Accountability

Financial Acumen

Optimises Work Processes

Manages Complexity

Plans and Aligns

Action Oriented

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.