Job Description

Investigate and settle total loss, loss-of-use, towing, and storage claims with speed and accuracy, negotiating fair outcomes and thoroughly documenting every step.

Personal Auto Claims will be handled in Central and Western time zones

Associate is expected to follow the hybrid work model out of Nashville, TN or Davenport, IA offices.

What You'll Do

As a Total Loss Claims Rep, you will:

• Evaluate claims of basic to moderate complexity requiring expertise in private passenger auto, commercial auto, tractor trailers, heavy equipment, watercrafts, trailers, motorcycles, and other land-based off road or specialty vehicles. Review pertinent information including repair estimates, unrelated prior damage estimates, photos, vehicle conditioning, and actual value to make accurate repair total loss decisions that adhere to state specific thresholds.

• Conduct and review valuations through company approved vendors and conduct further research as necessary to determine appropriate cash value for various auto and specialist vehicles. Adhere to state-specific compliance including completion and submission of required forms, taxes, and fees.

• Negotiate basic to moderately complex settlements with claimants and/or attorneys that fall within prescribed authority limits.

• Explain procedures and denials to claimants where coverage does not exist. Refer payment or denial of claims that exceed assigned authorization limits to management with settlement recommendations. Document all decisions, correspondence, reports, and discussions that occur during the claim handling process.

• Coordinate rental vehicles for claimants as necessary and manage any claim expenses including, but not limited to, advance changes, salvage, rental, and outside vendor expenses, ensuring services are properly covered for claimants while controlling expenses.

• Obtain and maintain state adjuster and appraiser licensing as required.

What it Takes

• Bachelors Degree or equivalent work experience

• Hands-on experience with auto repair is preferred

• Strong written and verbal communication skills strongly preferred

• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge highly beneficial

• Demonstrated experience handling moderately complex claims, or other equivalent experience strongly preferred

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. 

• Meal Subsidy available for associates who report to an office.

• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

• Well-being and Employee Assistance programs.

• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Talent Acquisition Specialist

Shea Supa

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.