Job Description

About the Role:

Carbiz is seeking motivated, energetic, and organised Claims & Recoveries Officers to join our growing team. In this role, you’ll manage a portfolio of accident replacement and credit hire claims, working closely with insurers, customers, and third parties to negotiate outcomes and ensure timely recoveries.

You’ll play a key role in supporting Carbiz’s accident management process, contributing directly to positive customer outcomes and business performance.

Key Duties & Responsibilities:

• Manage inbound and outbound calls with insurers, customers, and third parties to gather information and progress claims

• Oversee a portfolio of claims, ensuring each case is managed efficiently and in line with company processes

• Manage a ledger of credit hire rental invoices, ensuring accuracy and timely processing

• Negotiate claims and settlements with insurers and third parties to achieve favourable outcomes

• Collaborate with internal teams across the business to support seamless claims resolution

• Maintain accurate records and ensure compliance with internal policies and industry requirements

About You:

• Previous experience in phone-based customer service or sales (preferred)

• Experience in automotive, car rental, insurance, or credit hire industries (highly regarded)

• Additional language skills such as Mandarin or Cantonese (desirable)

• Tech-savvy with strong computer literacy

• Highly organised with the ability to manage multiple cases and competing priorities

• Warm, confident communicator with a strong sense of empathy

Perks & Benefits:

• Bonus Incentive Scheme – Additional earning potential through multiple bonus streams

• Career Development – Ongoing training, mentorship, and genuine opportunities for progression

• Collaborative Team Culture – Work alongside like-minded professionals in a supportive environment

• Convenient Location – Head office less than a 10-minute walk from Mascot Station

• Team Celebrations – Monthly lunches, birthdays, and milestone events

• Study Assist Program – We support your learning and development

• Employee Wellbeing Program – 24/7 access to wellbeing support and resources

• Exclusive Discounts – Employee perks through SWAG/Employment Hero and Flare

About Us:

Carbiz is proud to be a HRD 5-Star Employer of Choice - 2025 We’re more than an award-winning accident replacement vehicle provider - we help keep people moving when life doesn’t go to plan.

With over 11,000 five-star reviews and multiple industry accolades, including Business Concept’s Automotive Awards (2022–2024) and Australia’s Best Accident Replacement Service from ProductReview.com.au for three consecutive years, we’ve earned a trusted reputation for delivering reliable, like-for-like vehicles when they’re needed most.

We live by our values every day:

• Love what we do – Passionate about delivering for customers, partners, and our team

• Better than yesterday – Always learning and improving

• Win with trust – Trusted, reliable, and helpful

• Collaborative core – Smarter together

• Valuing people – We respect, develop, and reward our people

Apply Now:

If you are looking for a Claims & Recoveries Officer role within a fast-growing, people-focused organisation, click APPLY and our Talent Team will be in touch.