Job Description

We are seeking a detail-oriented Medical Records Release of Information (ROI) Specialist to join our healthcare team. In this role, you will be responsible for processing medical record requests accurately and efficiently while maintaining strict compliance with HIPAA regulations and organizational policies. The ideal candidate has strong customer service skills, experience working with medical records, and the ability to manage multiple requests in a fast-paced healthcare environment.

Key Responsibilities

• Process release of information (ROI) requests in a timely, accurate, and efficient manner.
• Verify authorizations and ensure all requests comply with HIPAA regulations and company policies.
• Protect patient confidentiality by ensuring medical records are released only to authorized individuals.
• Communicate professionally with patients, healthcare providers, attorneys, insurance companies, and other requestors regarding record requests.
• Manage incoming phone calls, faxes, emails, and work queues related to medical record requests.
• Scan, fax, copy, and distribute documents as needed.
• Maintain accurate documentation of requests and completed releases.
• Meet established productivity, quality, and service standards.
• Collaborate with team members and healthcare staff to resolve issues and ensure timely request fulfillment.

Required Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of experience in a medical records department, health information management, or a similar healthcare setting preferred.
• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
• Experience operating office equipment such as fax machines, copiers, and scanners.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Reliable, dependable, and self-motivated with a strong work ethic.

Preferred Skills

• Customer Service
• Patient-Facing Communication
• Phone Handling
• Medical Records Management
• Release of Information (ROI) Processing
• Healthcare Environment Experience
• Fax & Queue Management
• HIPAA Compliance
• Documentation & Records Management
• Attention to Detail
• Reliability

Ideal Candidate

The ideal candidate is customer-focused, highly organized, and committed to maintaining patient privacy and confidentiality. They thrive in a fast-paced healthcare environment and take pride in delivering exceptional service while ensuring accuracy and compliance in every record request processed.

Job Type & Location

This is a Contract to Hire position based out of Escondido, CA.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Escondido,CA.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.