Job Description

Employment Type:

Full time

Shift:

Day Shift

Description:

Claims Processing Tech II

Work Location: St. Mary's Campus, 1300 Massachusetts Avenue Troy, NY

Full Time Days - Monday through Friday 8:00am-4:30pm

Our Accounts Receivable department has a unique opportunity for a highly organized and detail-oriented professional to join our team!

This position is responsible for managing resident accounts throughout the entire administrative and financial lifecycle, from admission through discharge. Responsibilities include resident account setup and maintenance, monthly billing, payment posting, account reconciliation, collection follow-up, discharge processing, and refund administration. The successful candidate will work closely with residents, families, and internal departments to ensure accurate account management and exceptional customer service.

Key Responsibilities

• Manage resident accounts from admission through discharge.
• Establish and maintain resident demographic, financial, and billing information.
• Process monthly billing for private pay residents and contracted agencies.
• Post and reconcile payments, account adjustments, and cash receipts.
• Research and resolve billing discrepancies and account inquiries.
• Monitor outstanding account balances and perform collection follow-up.
• Complete discharge account reconciliations and process refunds as appropriate.
• Communicate professionally with residents, families, and internal departments.
• Maintain accurate records and ensure compliance with organizational policies and procedures.

What We're Looking For

• Strong organizational, communication, and customer service skills.
• High attention to detail and accuracy.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.

Requirements

• High School Diploma or equivalent required.
• Two to three years of billing, accounts receivable, healthcare finance, or related experience required.
• Experience with private pay billing, account reconciliations, cash posting, and collections preferred.
• Proficiency with Microsoft Office and other computer applications.

Pay Range: $18.50 - $24.66

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.