Job Description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

What You’ll Do

We’re looking for a Claims Policy Advisor to review existing policies and translating them into user-friendly content to support our Knowledge Management Project.

What We’re Looking For

We’re looking for a Claims Policy Advisor to join our Customer Quality Assurance team. In this pivotal role, you’ll review and write policies as well as turn them into clear, accessible guidance. Your primary focus will be rewriting existing content into user-friendly language as you contribute to our Knowledge Management project. This is a fantastic opportunity for a creative communicator passionate about making policies and related content simple, practical, and accessible for all.

In this role, day to day you’ll:

• Review and rewrite existing policy content (especially intranet-based material), transforming complex information into easy-to-understand guidance for new and existing staff
• Collaborate on new policy development, ensuring content is clear, actionable, and tailored for diverse audiences
• Play a key role in our Knowledge Management Project, offering fresh perspectives on how content is organised and accessed
• Work closely with stakeholders across the organisation to gather feedback and identify opportunities to improve content
• Innovate and experiment with new ways of delivering policy information that boost user engagement and understanding of compliance

What You’ll Bring

You’re a creative communicator with exceptional writing skills and a natural ability to simplify complex information. With a strong focus on user experience, you excel at turning technical, legal, or policy-heavy content into practical, accessible guidance that resonates with a wide audience.

Your background might be in marketing, law, communications, learning and development, government or education - all of which will help you thrive in this role.

You’re an innovative thinker while operating within organisational structures, always striving to deliver content that is meaningful, practical, and accessible.

You bring a mix of relevant qualifications and hands-on experience, including:

• Skilled in translating complex information into clear, user-friendly content
• Familiarity with claims processes and regulatory frameworks
• Strong writing, editing, and content structuring skills with a focus on tone and accessibility
• Confident communicator with the ability to collaborate and influence across teams
• Experienced in using SharePoint and internal communication platforms
• Able to manage multiple priorities and deliver high-quality work to deadlines
• Comfortable leading content initiatives, facilitating workshops, and supporting strategic communication
• Experience in legal, policy, or technical writing, ideally in regulated or insurance environments (desirable)
• Training in user-centred design or plain language writing (desirable)
• Tertiary qualification in Law, Communications, Policy, or related field (desirable)

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover.

At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values. Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry‑competitive salaries, a generous superannuation scheme (including co‑contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld

How do I apply?

If this sounds like you, we’d love to hear from you. Please submit your resume and cover letter by 4pm Tuesday 14th April 2026

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.