At NN Hellas, we're proud to be the #1 insurance company in Greece, offering innovative insurance solutions that cover the entire territory of Greece since the 80’s! We have a proven record of taking great care of our employees – we were considered a Top-Employer for 8 consecutive years.
We are looking for a Claims Performance Specialist to join our Claims team and help drive operational excellence through data-driven decision making.
The successful candidate will play a key role in monitoring claims activity, identifying trends and patterns, generating actionable insights, and recommending improvements to processes, controls, monitoring capabilities, and automation opportunities. This role combines claims understanding with strong analytical thinking and a passion for turning data into meaningful business improvements.
The ideal candidate is highly data savvy, naturally curious, and comfortable challenging assumptions through evidence and analysis.
· Monitor claims activity, operational performance, and flagged cases.
· Analyze claims data to identify trends, anomalies, risks, and improvement opportunities.
· Produce reports, dashboards, and performance indicators to support decision-making.
· Recommend improvements to controls, monitoring frameworks, automation, and claims processes.
· Generate insights that enhance customer experience, service quality, risk management, and operational efficiency.
We are looking for someone who:
· Demonstrates strong data literacy, analytical thinking, and problem-solving skills.
· Identifies trends, patterns, anomalies, and improvement opportunities.
· Interprets metrics, dashboards, and multiple data sources while understanding their limitations.
· Translates complex findings into practical recommendations and actions.
· Has a continuous improvement mindset and challenges the status quo.
· Bachelor's degree in Business, Economics, Statistics, Mathematics, Data Analytics, Computer Science, Engineering, or a related field.
· Basic knowledge of insurance operations and/or claims management.
· Strong Microsoft Excel skills and experience with reporting tools such as Power BI.
· Familiarity with AI-powered analytics and insight-generation tools.
· Strong communication skills for technical and non-technical audiences.
· Experience in Insurance, Claims, Operations, process improvement, or automation initiatives.
· Knowledge of advanced analytics, predictive modelling, process mining, or machine learning.
NN Group is an international financial services company, active in 10 countries, with a strong presence in a number of European countries and Japan. We are rooted in the Netherlands and have a rich history spanning 180 years.
With our 16,000 colleagues, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu.
NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO).
Throughout our history, we have merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy.
Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
