Job Description

Responsible for all of the following duties Enterprise wide; Analysis and entry of detailed payment data into the claim system for all states including manual states, contact with employers to obtain missing payment information or to clarify information submitted, issuance of non-indemnity and non-medical payments and manual payments, processing of refunds and transfers, handling route back checks for distribution, posting manual payments, research and resolution of returned non-medical checks. Contacts include agents, policyholders, claimants, attorneys, and other Claims Department and Service Center staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Review payment requests to ensure compliance with the Workers Compensation regulations.
• Contact policyholder for payment clarification and to obtain necessary information.
• Verifies, calculates, and pays approved injured worker travel and miscellaneous expenses.
• Stops and voids payment checks as requested.
• Sorts and distributes checks as requested.
• Validates, investigates and completes refund and transfer documents.
• Analyzes, validates, approves and processes attorney, legal, IME, vocational rehabilitation, medical management and all other vendor invoices.
• Contacts agents, policyholders, and injured workers to verify or gather claim information.
• Prepares form letters and composes general correspondence.
• Alerts Claim Handlers on reserve deficiencies.
• Participates on projects as requested.
• Post Excess & TPA Payments to claim files.
• Post internal claim costs.
• Post manual payments.
• Provides assistance as a Subject Matter Expert for procedures and workflow documentation.
• Prepares form letters and composes general correspondence.

EDUCATION AND EXPERIENCE
Relevant combination of education and experience may be considered in lieu of degree. EDUCATION REQUIRED:
High School Diploma or G.E.D. Advanced training or college level coursework in business, accounting, or insurance. Combination of education and experience may be considered in lieu of additional training or coursework.

EXPERIENCE REQUIRED:
Two years general office experience performing relevant duties that provides the necessary skills, knowledge and abilities.

OTHER SKILLS AND ABILITIES
• Basic knowledge of computers and spreadsheet software with data entry ability.
• Basic knowledge of Word Processing software.
• Excellent organizational skills and ability to prioritize work to meet established deadlines.
• Math skills with the ability to use a ten-key calculator.
• Demonstrated ability to proofread correspondence for accuracy of spelling, grammar, punctuation and format.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage work with minimal direction.
• Demonstrated ability to be an independent thinker to solve issues.
• Ability to enter alpha-numeric data accurately.
• Ability to verify data for accuracy.

ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:
• Additional training, work experience, or course work in workers compensation, insurance or accounting.
• Insurance Institute of America Certification (IIA certification).
• Experience using a document management system with workflows.
• Workers’ Compensation Experience.

ADDITIONAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.

WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards.