National Interstate Insurance Company

Claims Operations Associate II-Hybrid

National Interstate Insurance Company  •  United States (Remote)  •  25 days ago
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Job Description

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate is looking for a Claims Operations Associate to join their team. This individual will work a hybrid schedule out of the Richfield, OH office.

National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

  • Processes and organizes claim file information for basic claims for one or more lines.
  • Handles moderately complex claims including claims with coverage questions or recovery potential.
  • Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
  • Performs other duties as assigned.

Job Requirements

Education: High School Diploma (Associate degree preferred)

Experience: Generally, a minimum of 3 years of experience in claim operations or customer service.

Scope of Job/Qualifications: Develops knowledge of local, state, and federal insurance-related policies. Effective analytical and organizational abilities with a focus on prioritization. Working knowledge of claim data processing systems. Excellent interpersonal and communication skills.

Company:

NIIC National Interstate Insurance Company

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers

*Excludes seasonal employees and interns.

National Interstate Insurance Company

About National Interstate Insurance Company

National Interstate Insurance Company, with our wholly owned subsidiary, Vanliner Insurance Company, provides highly innovative insurance solutions and world-class customer service for a variety of commercial transportation industries. Our commitment to delivering exceptional value and the best, relationship-driven insurance experience has never wavered over our decades of operation.

Together, we have grown into widely recognized brands the transportation industry trusts. We protect customers in every state by providing dozens of insurance products, each one backed by our superior financial strength. Our solutions are carefully tailored to individual operational needs, including our proven loss control and claims handling support.

Headquartered in Richfield, Ohio, with an office in Kapolei, Hawaii, National Interstate and Vanliner have employees throughout the U.S. We are licensed in all 50 states, servicing a strong network of producers. Today, we are proud members of Great American Insurance Group, whose members are subsidiaries of American Financial Group, Inc. (AFG), based in Cincinnati, Ohio. AFG‘s common stock is listed and traded on the New York Stock Exchange under the symbol AFG.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Richfield, OH
Year Founded
Unknown
Website
natl.com
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