Job Description

The Claims Operations Advisor supports the Claims Department through administrative, operational, and technical coordination functions that assist in the efficient operation of claims workflows and reporting processes.

This role provides cross-functional support to Claims teams by coordinating operational tasks, maintaining reporting accuracy, assisting with financial and administrative processes, and supporting departmental initiatives. The Claims Operations Advisor serves as a central operational resource focused on efficiency, consistency, and compliance across the department.

All work prioritization and task assignment will be coordinated through the Claims Operations Supervisor.

Core Responsibilities

Reporting & Financial Administration

• Pull, prepare, and distribute operational and claims-related reports
• Review monthly O/S ERAC and Registry reports for accuracy and processing (and issue payments accordingly)
• Coordinate and process applicable payments and reconciliations within assigned authority
• Maintain departmental spreadsheets, tracking tools, and reporting logs
• Assist leadership with claims metrics, data analysis, and operational reporting
• Support audit preparation and quality assurance initiatives

Operational Support

• Provide administrative and technical support across Claims departments
• Assist with workflow coordination and departmental task management
• Support onboarding materials, procedural documentation, and workflow guides
• Assist leadership with special projects, data entry, and reporting enhancements
• Identify workflow inefficiencies and recommend process improvements
• Support departmental compliance standards and documentation practices
• Prepare and send Section C file requests received from legal representatives in accordance with company procedures and privacy requirements

Department Coordination

• Act as a liaison for operational requests and internal process support
• Coordinate follow-up on assigned operational tasks and action items
• Assist with monitoring departmental deadlines and recurring processes
• Support consistency in operational procedures across Claims teams
• Escalate operational concerns or trends to leadership as appropriate

Knowledge & Skills

• Strong organizational and time management skills
• High attention to detail and accuracy
• Intermediate to advanced proficiency in Microsoft Excel
• Ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills
• Ability to analyze and organize data effectively
• Professional and collaborative approach to cross-functional support
• Ability to maintain confidentiality and professionalism

Preferred Qualifications

• Experience in insurance operations, claims administration, or related roles
• Experience with claims management systems and Microsoft 365 Tools – specifically Excel, PowerPoint and OneNote
• CIP courses or industry education considered an asset
• College or University Education in Business Administration an asset

How we take care of our Employees

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Earned Time-Off and Vacation Program
• Group Retirement Savings Plan with employer match
• Fitness center subsidy
• Education Assistance
• Health, Dental and Insured Benefit offerings
• Health and Lifestyle spending account
• Employee discount programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobile, personal property, home warranty, commercial property, and commercial liability insurance. Millennium Insurance is part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.