Job Description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. As part of this transformation, we're building a fresh, modern Capability function and introducing newly created roles that will redefine contemporary learning, coaching, and capability uplift across our Claims division.

We’re seeking an organised, proactive team player who thrives in a fast paced environment where no two days look the same. This is a fantastic opportunity for someone early in their career who wants to build strong business acumen, gain exposure across the entire Claims division, and play a key role in supporting our recruitment, onboarding, and learning activities.

Reporting to the Claims Capability Design Lead, you’ll be at the centre of our operations coordinating people, information, schedules, and events, helping us create a seamless experience for new starters and existing team members. If you’re adaptable, curious, and excited by variety, this role offers a meaningful way to contribute to our transformation while developing valuable skills for your future career.

What You’ll Do

• Manage new starter administration for the core Claims group (laptops, security passes, system access etc.)
• Schedule learning activities and events based on input from Workforce Management and Claims Capability Design Lead including booking rooms, organising catering and issuing invitations to participants.
• Contribute to creating a culture of proactive continuous improvement within the Claims Capability team, seeking ways to enhance processes and deliver better outcomes.
• Support Claims Capability team with reporting and governance administration.
• Provide administrative support across the broader Claims Enablement team as required.
• Perform any other activities as required by the Claims Capability Design Lead to deliver BAU outcomes and/or continuous improvement initiatives, relative to the role.
• Schedule recruitment activities based on input from the Workforce Management team and the central Talent Acquisition team.

What We’re Looking For

You’re someone with a mature mindset, strong attention to detail, and a natural ability to stay organised even when juggling competing priorities. You take initiative, communicate clearly, and know when to ask questions versus when to run with a task. You enjoy supporting others, building relationships, and keeping things moving behind the scenes to make sure everything runs smoothly. Most importantly, you bring energy, professionalism, and a willingness to learn — the kind of person who can confidently coordinate activities across the division and contribute to a positive, solutions‑focused team culture.

What You’ll Bring

• Experience in scheduling and record management highly regarded.
• Experience in a worker’s compensation, insurance, training services industry desirable.
• Strong proficiency in Microsoft Office.
• Experience in Microsoft SharePoint and Microsoft Forms is highly regarded
• Tertiary qualifications in business administration are highly regarded

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values

When you join us, you’ll benefit from:

• A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work–life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Industry‑competitive salaries
• A generous superannuation scheme, including co‑contribution
• Study assistance to support ongoing education and professional development

You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld

How do I apply?

If this sounds like you, we’d love to hear from you. Applications close Tuesday 7th July 4pm.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.