Job Description

About Us:

Piranha Risk Group is a dynamic and growing commercial SME brokerage, proudly part of the Envest Group and Aviso Group Partners. We work with a diverse range of businesses, providing tailored insurance solutions and trusted advice. Our team is known for being fun, hardworking, and
fast-paced, with a strong focus on collaboration, client outcomes, and
delivering a standout claims experience when our clients need us most.

About the Role:

We are looking for an experienced and resilient Claims
Officer to join our team. This is a key client-facing role where you’ll manage
claims end-to-end, acting as a trusted advocate for our clients and ensuring
the best possible outcomes.

You’ll work closely with brokers, insurers, clients, and
service providers, playing a crucial role in delivering a smooth, professional
and supportive claims experience.

Key Responsibilities:

• Manage the end-to-end claims process across general insurance portfolios (predominantly commercial SME clients)
• Act as the primary point of contact for clients throughout the claims lifecycle
• Liaise with insurers, loss adjusters, assessors, and other stakeholders to drive timely claim resolution
• Provide clear advice, updates, and support to clients, advocating for their best interests
• Maintain accurate and up-to-date claims records, file notes, and documentation
• Monitor claim progress and provide updates to brokers and clients
• Identify trends or recurring issues to support risk mitigation and improved client outcomes
• Ensure claims are handled in line with legislative, compliance, and internal requirements

About You

You’re someone who thrives in a busy environment and genuinely cares about helping clients through what can often be a stressful time.

We’re looking for someone who is:

• Patient, organised and can work under pressure
• Able to manage multiple claims and competing priorities effectively
• A strong communicator with a client-first mindset
• Detail-oriented with a high standard of accuracy and compliance

Experience & Qualifications

• Minimum 3+ years’ experience managing general insurance claims (broker or insurer side)
• Strong understanding of claims processes and insurance products
• Tier 2 qualification (or willingness to obtain) highly regarded
• Experience with insurance broking systems desirable

Why Join Piranha Risk Group?

Be part of a growing, entrepreneurial brokerage backed by the strength of the Envest Group. Work in a supportive, down-to-earth team culture that genuinely enjoys what they do!

Flexible location options (Brisbane preferred, Sydney considered).