Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to deliver claims service by accurately assessing policy coverage, investigating, evaluating, and negotiating assigned cases to resolution.
Motor Claims Officer
Location: Adelaide, SA
Type: 12 month fixed term contract
The opportunity
At QBE it’s not just what we do, but how we do it – we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.
This is an exciting opportunity to join an established team looking after motor claims within Elders portfolio.
You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn a new industry this could also be the opportunity for you!
About QBE
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest.
Your new role
Promote QBE’s products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values
Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, Elders Agent, organisations, and partnerships
Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome
Deliver high quality customer service and develop a good working relationship with all customers and service providers
Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively
Enhance and develop your own technical expertise and participate in professional development and training where required
About you
To be successful in this role, you will have:
Previous experience within insurance claims is highly advantageous although not mandatory
Previous experience in call centre, customer service and/or administration
Strong customer service skills with a highly supportive approach
A passion for making a difference and helping people in their time of need
An engaging and courteous phone manner with the ability to type and talk concurrently
Ability to handle multiple and competing tasks to meet customer needs
Excellent organisational skills with the ability to critically assess and analyse tasks
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
To learn more about benefits of working with us, click here
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
To keep an eye on future opportunities with QBE through our careers page Careers | QBE Insurance Group, as your background and expertise could be a great fit for other roles down the line. you can sign up for job alerts.
Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 31/05/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
At QBE we’re driven by our purpose of enabling a more resilient future.
QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries.
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