Claims Officer – Financial Lines
Location: Sydney (Hybrid: 3 days office / 2 days WFH)
Where expertise meets purpose.
At Community Broker Network (CBN), we’re Australia’s largest general insurance AR network—but what truly sets us apart is our culture. We’re a Great Place to Work (three years running) because we live our values every day:
We Listen. We Achieve. We Are One.
Here, your ideas matter, your growth matters, and your work makes a real difference to brokers, businesses, and communities across Australia.
Your Role
You’ll take ownership of complex Liability, PI, and Management Liability claims—interpreting policy wordings, negotiating settlements, and ensuring compliance with ASIC RG 271, AFCA, and industry codes. You’ll work closely with insurers, legal counsel, and clients to deliver fair, timely outcomes that uphold our reputation for excellence.
What You Bring
5-10 years’ experience in Cyber, IT- Liability/Financial lines claims
Strong legal and analytical skills; ability to interpret legislation and policy
Advanced negotiation and stakeholder management
Law degree (or equivalent experience) REQUIRED
Professional, detail-oriented, and resilient
Why You’ll Love CBN
Hybrid flexibility (3 days office / 2 days WFH)
Wellbeing allowance, mental health days, birthday leave
Study support, bonus plan, parental leave
Discounts on insurance, health, and travel
A collaborative, fun culture that celebrates success
Ready to make your mark?
Apply now or contact HR at hr@cbnet.com.au.
The Community Broker Network (cbn) came together from three separate networks: Westcourt General Insurance Brokers (established 1982), NAS Insurance Brokers (established 2001) and the CGU AR Network (tracing back to 1916).
In 2017, these three networks came together to form one strong network of approximately 400 authorised brokers, servicing more than 200,000 SME businesses.
The community broker network’s purpose is to support our communities so they can sustain, grow and thrive.
