Job Description

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair. This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle). The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12 / SAQA Accredited Equivalent (Essential)
• VDQ (Vehicle Damage Quantifier) Qualification (Preferred)
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Minimum Experience

• 2 - 4 years’ work experience in the following (Advantageous):
• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical

experience.

• Assessing experience at a short-term insurer
• Estimating in a panel beating environment

Key Responsibilities

Operations Management

• Carry out operational tasks by following established processes.
• Make fair, honest, accurate reasonable cost related decisions through the

vehicle claim life cycle.

• Accurate quantification, identification and validation of vehicles.

Customer Service

• Provide a quality service to customers
• Dealing with complex queries and investigating and resolving customer

problems.

• Consistently provide service in accordance with the pre-agreed service and

functional standards.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing

support to others.

• Effectively engage with the customers and deliver service that goes beyond

what is expected (more than just the claim).

• Effectively build, maintain and manage relationships with service providers

and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and

generate new ideas to assist in identifying continuous improvements.

• Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by

participating in assessment and development planning activities as well as

formal and informal training and coaching.

• Internal knowledge and skills of industry methods and process not relying

on partners / industry to advise and dictate.

• Specialise in specialist vehicle knowledge and apply skills to optimise repair

cost.

Competencies Required

• Strong knowledge of vehicle repairs and insurance industry standards.
• Excellent communication and negotiation skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and problem-solving skills.

Knowledge and Skills

Automotive Damage Claims

Claims Management

Claims Reporting

Claims approvals and rejections

Claims settlements

Personal Attributes

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Action orientated - Contributing independently

Optimises work processes - Contributing independently

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply 18 September 2026

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.