Job Description

This pipeline position are included :

• 32419 Dispatch Agent
  

• Receive and review motor insurance claims from customers via phone, email, or online platforms.

• Assess initial claim information for completeness and accuracy.

• Assign and dispatch claims to appropriate adjusters, repair shops, or field agents based on location, claim type, and workload.

• Coordinate with customers, repair facilities, and internal teams to ensure timely processing and resolution of claims.

• Track claim status and provide regular updates to customers and stakeholders.

• Maintain accurate records of all dispatch activities and communications in the claims management system.

• Escalate complex or urgent cases to supervisors or specialized teams as needed.

• Ensure compliance with company policies, regulatory requirements, and service level agreements.

• Graduate with bachelor’s degree. Insurance or customer service field is a plus.

• Experience in claims processing, dispatch, or a related customer service role preferred.

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Proficiency with claims management software and standard office applications.

• Ability to work under pressure and handle high call volumes.