About the Role
We are looking for a highly motivated Claims Manager to join our team at RHB Bank. In this role, you will oversee claims across designated portfolios, ensuring each case is handled fairly, accurately, and in line with company, BNM, and PIAM guidelines. You’ll manage complex claims, guide the team, and maintain strong oversight of adjusters and reinsurance requirements.
What you will be doing
Verify, assess, and approve claims within your authority, and prepare recommendations for cases that exceed your limit.
Ensure adjuster appointments are made promptly and within the required timeframe.
Monitor all cases handled by adjusters, review monthly bordereaux, and arrange discussions for complex matters when needed.
Attend monthly bordereaux meetings with the panel of adjusters.
Review adjuster performance regularly and report findings to the Unit Head and Head, BA/FA.
Provide technical guidance to subordinates, branches, and customers on claims-related matters.
Escalate complaints from customers, branches, BNM, PIAM, OFS, and intermediaries for timely resolution.
Highlight claims with suspected fraud or policy breaches to the Section Head, or in their absence, to the Head, BA/FA or CEO.
Conduct yearly reviews of all claim files.
Ensure all required notifications and advices to MNRB and treaty reinsurers (XOL/Surplus) comply with reinsurance agreements.
Work toward achieving higher monthly closure rates.
Actively pursue recoveries.
Carry out any other duties assigned by the Company.
What we’re looking for
Bachelor’s degree in a related field.
Professional insurance qualifications are an added advantage.
At least 5 years of claims experience across various insurance classes.
Strong communication skills in written and spoken English.
What we offer
At RHB Banking Group, we foster a collaborative and inclusive work environment that empowers employees to reach their full potential. We offer competitive remuneration, development opportunities, and a supportive culture that encourages growth and excellence.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
