Job Description

Claims Manager

Job Summary

We are seeking an experienced Claims Manager to oversee Claims Supervisors and provide leadership and operational direction across a claims organization. This position is responsible for ensuring claims are handled efficiently and accurately while maintaining high standards for quality, productivity, customer service, and regulatory compliance.

The Claims Manager will work closely with supervisors, claims professionals, clients, and internal business partners to identify opportunities for improvement, resolve escalated issues, and support the overall performance and development of the claims operation.

Pay: $115,000 to $135,000 DOE

Responsibilities

• Oversee and support a team of Claims Supervisors and claims professionals.
• Provide leadership, coaching, feedback, and professional development to supervisors and their teams.
• Establish performance expectations and monitor productivity, quality, claim inventory, and cycle-time metrics.
• Provide technical guidance on complex and escalated claims and assist with appropriate resolution strategies.
• Ensure claims are handled in accordance with company procedures, client requirements, and applicable state regulations.
• Review claims data and performance reports to identify trends and opportunities for improvement.
• Develop and implement strategies to improve claims quality, efficiency, customer service, and overall claim outcomes.
• Monitor claim-related expenses and ensure appropriate use of vendors and other resources.
• Assist with escalated customer and client issues and ensure concerns are addressed promptly and professionally.
• Work collaboratively with internal departments and external partners, including clients, brokers, vendors, legal resources, underwriting, SIU, and recovery/subrogation teams.
• Conduct regular meetings with supervisors and provide ongoing communication regarding company policies, procedures, goals, and performance expectations.
• Stay current on insurance regulations, industry trends, and claims handling practices.
• Participate in department initiatives, process improvement projects, and other special projects as assigned.
• Support staffing, training, budgeting, and other operational needs as required.

Qualifications

• 7+ years of experience in insurance claims or a related field.
• Previous claims management or supervisory experience.
• Experience overseeing Claims Supervisors or multiple claims teams is preferred.
• Strong knowledge of insurance and claims handling principles and practices.
• Strong leadership, coaching, and employee development skills.
• Excellent analytical and problem-solving abilities.
• Ability to review data and performance metrics and translate findings into actionable improvements.
• Strong written and verbal communication skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong customer service and relationship-management skills.
• Proficiency with Microsoft Office and claims management systems.
• Bachelor's degree or equivalent combination of education and experience preferred.
• Insurance certifications or professional designations are a plus.

What We're Looking For

The ideal applicant will have a proven background in claims leadership and experience managing supervisors or experienced claims professionals. This role requires someone who can balance people leadership, claims technical knowledge, operational performance, and client service while working collaboratively across the organization.

WORKING CONDITIONS:

· May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.

· The ability to lift up to 30lbs

· High use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care, 401(k) savings plans, and more.

For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com