Job Description

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

From October 2026, Zurich will enter the Australian personal home insurance market while expanding our existing motor footprint through a newly enhanced partnership with Honey Insurance. This is a significant milestone for our business, combining Zurich’s underwriting strength and claims expertise with Honey’s digital-first approach to deliver a faster, smarter and more seamless experience for customers.

As a Claims Manager, which we internally refer to as a Claims Advisor, you’ll play a key role in shaping this experience from day one. You’ll manage end-to-end home claims and support customers during challenging moments, delivering clear, empathetic and efficient outcomes. Working within a high-performing claims team, you’ll help bring this new proposition to life and contribute to Zurich’s ambition to lead in digital insurance and customer experience.

You will also be responsible for the following:

• Manage a portfolio of home insurance claims from lodgement through to resolution, ensuring a smooth and timely customer journey
• Deliver a consistently high-quality and empathetic claims experience that supports customers when they need it most
• Assess coverage, liability and claim outcomes in line with policy wording, regulations and Zurich’s claims philosophy
• Coordinate and engage suppliers and external experts to support effective claims assessment and resolution
• Maintain accurate documentation and file notes to support compliant and defensible decision making
• Identify opportunities to improve processes, support vulnerable customers and minimise loss across the claims lifecycle

Important to your success – let’s grow together

You are customer-focused, proactive and calm under pressure, with a genuine care for helping people through difficult situations. You enjoy working collaboratively, take accountability for outcomes, and bring a mindset of continuous improvement to everything you do.

In order to be successful, you will have the following:

• Experience in home and contents or property claims within general insurance
• Understanding of claims handling practices including assessment, settlements and supplier management
• Knowledge of relevant legislation and industry standards such as the General Insurance Code of Practice
• Strong communication skills with the ability to explain decisions clearly and effectively
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail
• A collaborative approach with a willingness to learn and grow within a dynamic claims environment

This role operates on a rotating roster between 8am and 7pm Sydney time, Monday to Friday.

Application process

Recruitment for this opportunity will commence on Monday 6th July, with applications open through to Tuesday 21st July. We have 6 Claims Advisor roles available in the Home Insurance team, and with strong interest expected, we encourage you to apply early to avoid disappointment.

If your application is shortlisted, you’ll first have an initial conversation with our recruitment team to learn more about the role and share your experience. From there, successful candidates may be invited to attend an in-person assessment centre on Wednesday 29th July, where you’ll have the opportunity to meet the team and experience what it’s like to work at Zurich.

We’re planning for all successful candidates to join us on, or around, Monday 7th September, ready to be part of this exciting new chapter at Zurich.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!

Internal applicants

No one fits a job description perfectly. So, if you meet some of the criteria above and think you could be a good fit for the role and want to grow your career and develop new capabilities/skills, we highly encourage you to apply. If you are still unsure, please reach out to the hiring manager or recruiter for more information on this opportunity.

• Recruiter: Darren Haynes

If you are successful in progressing to an interview, please update your current manager about your application